Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Walmart

Resolution Coordinator, Contact Center

Walmart

. Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates .

Posted 9/24/2026full-timeBangalore • IndiaJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage high volumes of inquiries across multiple channels, ensuring adherence to quality and compliance standards. Proficient in analyzing and processing customer queries while maintaining effective communication in a fast-paced environment.

Highest-signal resume keywords
Customer Service ExperienceExcellent Communication SkillsAbility to Manage Multiple TasksProficiency with Microsoft OfficeTyping Speed of 25 WPM

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Query AnalysisIssue ResolutionQuality Compliance AdherenceMetrics-Driven PerformanceCritical Thinking
Soft Skills
Professional InteractionCustomer-Focused MindsetHigh Level of UrgencyFlexibility in Work Schedule
Tools & Technologies
Microsoft OutlookMicrosoft Word
Industry Keywords
Contact Center EnvironmentSLA ComplianceHigh-Volume SupportMandatory Training Completion

About the role

Key responsibilities & impact
  • Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates
  • Navigate multiple systems to answer questions and resolve issues
  • Communicate professionally and conversationally while using available resources to ensure customer satisfaction
  • Review, analyze, and process critical customer queries accurately
  • Switch between phone, chat, and email support channels according to business requirements
  • Adhere to quality, compliance guidelines, and SLAs
  • Work in a high-volume, metrics-driven contact center environment
  • Complete mandatory training

Requirements

What you’ll need
  • 1–5 years of relevant customer service experience
  • Excellent written and verbal communication skills
  • Ability to interact professionally with customers
  • Ability to manage multiple tasks simultaneously
  • Customer-focused mindset with a high level of urgency
  • Ability to switch between phone, chat, and email support channels
  • Ability to review, analyze, and process critical customer queries accurately
  • Ability to adhere to quality, compliance guidelines, and SLAs
  • Minimum typing speed of 25 WPM
  • Proficiency with Microsoft Office programs, including Outlook and Word
  • Successful completion of mandatory training
  • Flexibility to work in a 24/7 environment with rotating weekly time off
  • Ability to work permanent night shifts or assigned rotational shifts
  • Any graduation

Benefits

Comp & perks
  • Incentive awards for performance
  • Compensation package
  • Training in future skillsets and opportunities for growth and development
  • Career progression
  • Individual and team recognition