Resolution Coordinator, Contact Center

Walmart

. Implement action plans using the Open Door Policy and apply company policies, procedures, standards of ethics, and integrity .

Posted 9/16/2026full-timeBangalore • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service operations, utilizing problem-solving methodologies and tools to enhance service delivery. Proficient in using ticketing systems and diagnostic tools to address customer inquiries and improve contact center processes.

Highest-signal resume keywords

Customer Communication PrinciplesTicketing Systems KnowledgeGemba LeadershipJIRAProcess Improvement Techniques

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Service PracticesFact-Finding TechniquesDiagnostic ToolsPerformance MetricsData Entry Software

Soft Skills

Active ListeningClear CommunicationCollaborationAdaptabilityProblem-Solving

Industry Keywords

Contact Center OperationsEscalation MatricesCustomer Request Process LifecyclesContinuous ImprovementTrend Analysis

About the role

Key responsibilities & impact

Implement action plans using the Open Door Policy and apply company policies, procedures, standards of ethics, and integrity
Complete work assignments and priorities using policies, data, and resources
Collaborate with managers, coworkers, customers, and other business partners
Identify priorities, deadlines, and expectations; carry out tasks; communicate progress and information
Determine and recommend ways to address improvement opportunities and adapt to change, difficulties, and feedback
Provide customer service by sharing accurate and timely information and partnering with stakeholders as needed
Support customers with live contact-related questions, restricted account actions, concessions, approvals, and other operational support
Perform research and document routine workflows, resource requirements, dependencies, and criticalities
Monitor incoming requests and respond to specialty processes, escalated issues, and support requests
Escalate systemic issues using available tools, such as Gemba Leadership and JIRA
Investigate and solve contact center issues using fact-finding techniques and diagnostic tools
Suggest alternative approaches and solutions based on internal and external benchmarking
Anticipate roadblocks and generate creative workarounds
Implement process improvement plans and drive improvement of existing contact center processes
Support identification of opportunities and recommend improvements based on customer feedback and trend analysis
Review key metrics to identify root causes and create solutions
Describe Walmart products and services and explain how they fit within the organization
Identify how customers use Walmart products and services and inform customers of promotions, offers, and discounts
Demonstrate respect, integrity, customer focus, continuous improvement, collaboration, and commitment to Walmart values

Requirements

What you’ll need

Knowledge of principles and techniques of customer communication
Ability to listen to customers, understand processes, prioritize customer needs, and provide solutions
Ability to speak, write, and present clearly
Knowledge of day-to-day activities in customer care service operations
Knowledge of ticketing systems and other tools used to handle customer requests
Knowledge of escalation matrices and customer request process lifecycles
Ability to provide accurate and timely customer service using quality guidelines and resources
Ability to support live contact-related questions, restricted account actions, concessions, approvals, and operational requests
Ability to monitor incoming requests and respond to specialty processes, escalated issues, and support requests
Ability to escalate systemic issues using tools such as Gemba Leadership and JIRA
Knowledge of problem-solving methodologies and tools
Ability to use fact-finding techniques and diagnostic tools to identify and break down contact center business problems
Knowledge of customer service practices, standard operating procedures, defined processes, standard reporting tools, performance metrics, industry trends, and process improvement techniques
Basic computer processing/data entry software

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Walmart Website LinkedIn All Job Openings 10,000+ employees Founded 1962 🛒 Retail 🛍️ eCommerce 👥 B2C 💰 $5G Post-IPO Debt - Walmart on 2023-04 Retail
eCommerce
B2C Walmart is a multinational retail corporation that operates a large chain of hypermarkets, discount department stores, and grocery stores. Headquartered in Bentonville, Arkansas, Walmart sells a wide range of consumer goods through thousands of physical stores and an e-commerce marketplace, serving consumers directly and supporting extensive logistics and supply-chain operations to stock its network. Resolution Coordinator, Contact Center 🔥 1 hour ago 🏢 Bangalore – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative 👻 Ghost score 10% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Implement action plans using the Open Door Policy and apply company policies, procedures, standards of ethics, and integrity
Complete work assignments and priorities using policies, data, and resources
Collaborate with managers, coworkers, customers, and other business partners
Identify priorities, deadlines, and expectations; carry out tasks; communicate progress and information
Determine and recommend ways to address improvement opportunities and adapt to change, difficulties, and feedback
Provide customer service by sharing accurate and timely information and partnering with stakeholders as needed
Support customers with live contact-related questions, restricted account actions, concessions, approvals, and other operational support
Perform research and document routine workflows, resource requirements, dependencies, and criticalities
Monitor incoming requests and respond to specialty processes, escalated issues, and support requests
Escalate systemic issues using available tools, such as Gemba Leadership and JIRA
Investigate and solve contact center issues using fact-finding techniques and diagnostic tools
Suggest alternative approaches and solutions based on internal and external benchmarking
Anticipate roadblocks and generate creative workarounds
Implement process improvement plans and drive improvement of existing contact center processes
Support identification of opportunities and recommend improvements based on customer feedback and trend analysis
Review key metrics to identify root causes and create solutions
Describe Walmart products and services and explain how they fit within the organization
Identify how customers use Walmart products and services and inform customers of promotions, offers, and discounts
Demonstrate respect, integrity, customer focus, continuous improvement, collaboration, and commitment to Walmart values 🎯 Requirements
Knowledge of principles and techniques of customer communication
Ability to listen to customers, understand processes, prioritize customer needs, and provide solutions
Ability to speak, write, and present clearly
Knowledge of day-to-day activities in customer care service operations
Knowledge of ticketing systems and other tools used to handle customer requests
Knowledge of escalation matrices and customer request process lifecycles
Ability to provide accurate and timely customer service using quality guidelines and resources
Ability to support live contact-related questions, restricted account actions, concessions, approvals, and operational requests
Ability to monitor incoming requests and respond to specialty processes, escalated issues, and support requests
Ability to escalate systemic issues using tools such as Gemba Leadership and JIRA
Knowledge of problem-solving methodologies and tools
Ability to use fact-finding techniques and diagnostic tools to identify and break down contact center business problems
Knowledge of customer service practices, standard operating procedures, defined processes, standard reporting tools, performance metrics, industry trends, and process improvement techniques
Basic computer processing/data entry software Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Contact Center Administrator – Five9, Microsoft Teams Telephony 🕒 July 14 Capgemini 10,000+ employees 💼 Consulting 🏥 Healthcare 📦 Logistics Website LinkedIn All Job Openings Responsible for managing and optimizing contact center solutions and VoIP platforms. Provide Tier 2/3 support and ensure high system availability in a collaborative environment. 🏢 Bangalore – Onsite ⏰ Full Time 🟠 Senior 🔴 Lead 📞 Call Center Representative View More Call Center Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs