Resolution Specialist, Contact Center

Walmart

. Handle a high volume of incoming calls and chats from associates and candidates .

Posted 10/14/2026full-timeBangalore • IndiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle high volumes of inquiries while maintaining professionalism. Proficient in navigating multiple software systems and achieving key performance indicators in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office ProficiencyProblem-Solving SkillsActive Listening SkillsData Entry Software Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceData EntryTyping Speed of 25 WPMSoftware NavigationKPI Achievement

Soft Skills

Excellent Communication SkillsProfessional InteractionMulti-Tasking AbilityAttention to DetailPositive Demeanor

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelSoft Phones

Industry Keywords

Retail ExperienceContact Center OperationsCustomer SatisfactionFirst Call ResolutionFast-Paced Environment

About the role

Key responsibilities & impact

Handle a high volume of incoming calls and chats from associates and candidates
Navigate multiple systems to answer questions and resolve issues
Review, analyze, and process critical customer queries accurately
Document and track customer interactions using software systems and tools
Switch between phone and chat support channels based on business requirements
Collaborate with Walmart associates to escalate and resolve complex customer issues
Meet or exceed KPIs including average handling time, first call resolution, and customer satisfaction scores
Maintain a positive and professional demeanor with customers, colleagues, and supervisors
Work in a fast-paced, dynamic environment while maintaining attention to detail

Requirements

What you’ll need

10 months–4 years of relevant customer service experience
Minimum 6 months’ experience in retail, contact center operations, or a related area
Minimum 1 year of experience with basic computer processing/data entry software
Any graduation
Excellent written and verbal communication skills
Ability to interact professionally with customers
Ability to manage multiple tasks simultaneously
Strong active listening skills
Ability to navigate multiple software systems simultaneously
Exceptional problem-solving and decision-making skills
Minimum typing speed of 25 WPM
Proficiency with Microsoft Office programs (Outlook, Word, Excel)
Proficiency in using soft phones is good to have
Flexibility to work from the office in a 24/7 work environment with rotational weekly time off
Ability to work public holidays as per business needs
Ability to work permanent night shifts or assigned rotational shifts

Benefits

Comp & perks

Incentive awards for performance
Maternity and parental leave
Paid time off (PTO)
Health benefits