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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities with a focus on effective communication, problem-solving, and multitasking in a fast-paced environment. Proficient in navigating multiple software systems and tools to enhance customer interactions and meet performance metrics.
Highest-signal resume keywords
Customer Service ExperienceMicrosoft Office ProficiencyActive Listening SkillsProblem-Solving SkillsTyping Speed of 25 WPM
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryCustomer Query ProcessingKPI AchievementSoftware NavigationTyping Speed
Soft Skills
Excellent Communication SkillsProfessional InteractionAttention to DetailMultitasking AbilityPositive Demeanor
Tools & Technologies
Soft PhonesCustomer Interaction SoftwareMicrosoft OutlookMicrosoft WordMicrosoft Excel
Industry Keywords
Contact Center OperationsRetail ExperienceCustomer SatisfactionFast-Paced Environment24/7 Availability
About the role
Key responsibilities & impact- Handle a high volume of incoming calls and chats from associates and candidates
- Navigate multiple systems to answer questions and resolve issues
- Review, analyze, and process customer queries accurately
- Document and track customer interactions using software systems and tools
- Switch between phone and chat support channels based on business requirements
- Collaborate with Walmart associates to escalate and resolve complex customer issues
- Meet or exceed KPIs including average handling time, first call resolution, and customer satisfaction scores
- Maintain a positive and professional demeanor with customers, colleagues, and supervisors
- Work in a fast-paced, dynamic environment
- Work from the Bangalore/Chennai office for daily work
Requirements
What you’ll need- 6 months’ experience in retail, contact center operations, or a related area
- 1 year’s experience with basic computer processing/data entry software
- 10 months–4 years of relevant customer service experience
- Excellent written and verbal communication skills
- Ability to interact professionally with customers
- Ability to manage multiple tasks simultaneously
- Strong active listening, problem-solving, decision-making, and attention-to-detail skills
- Ability to navigate multiple software systems and tools
- Minimum typing speed of 25 WPM
- Proficiency with Microsoft Office programs (Outlook, Word, Excel)
- Proficiency in using soft phones is good to have
- Flexibility to work in a 24/7 environment, including public holidays and permanent night or rotational shifts
- Any graduation
Benefits
Comp & perks- Incentive awards for performance
- Maternity and parental leave
- PTO
- Health benefits
- Compensation package