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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing customer-facing content and internal knowledge resources, with a strong focus on translating complex information into actionable guidance. Proficient in project management, collaboration with cross-functional teams, and leveraging generative AI for content development.
Highest-signal resume keywords
Knowledge ManagementProject ManagementContent DevelopmentGenerative AIAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Content DevelopmentKnowledge ManagementProcess DocumentationTraining Materials DevelopmentContent GovernanceQuality AssuranceOperational ReadinessCustomer Support ContentContent Performance AnalysisActionable Guidance
Soft Skills
Communication SkillsProblem-Solving SkillsCollaborationStakeholder ManagementContinuous Improvement
Tools & Technologies
Generative AI ToolsAutomation Tools
Industry Keywords
Customer OperationsContact CenterBusiness NeedsCross-Functional CollaborationContent Requests Management
About the role
Key responsibilities & impact- Develop and maintain customer-facing Help Center content and internal knowledge resources
- Translate complex product, technical, and operational information into clear, actionable guidance
- Partner with Customer Operations Managers and cross-functional stakeholders to prioritize content needs
- Support product launches and operational readiness
- Manage content requests from intake through completion
- Coordinate deliverables, timelines, reviews, and dependencies with partner teams
- Apply knowledge management standards and quality controls
- Leverage generative AI and automation to streamline content development and identify gaps
- Enhance customer self-service and agent support
- Analyze customer feedback, agent insights, and content performance
- Drive continuous improvement
Requirements
What you’ll need- Bachelor’s degree in Business, Human Resources, Communications, Education, or related field OR 2 years’ experience in training, quality, knowledge management, contact center, or related area
- Proven experience developing knowledge resources, training materials, process documentation, or customer support content aligned with business needs
- Strong project management skills to coordinate multiple initiatives, manage timelines, track deliverables, and drive projects through completion
- Ability to translate complex technical, product, and operational information into clear, actionable content for different audiences
- Experience collaborating with cross-functional stakeholders to gather requirements, manage expectations, and coordinate content reviews and approvals
- Understanding of knowledge management, content governance, and quality assurance practices
- Experience leveraging generative AI and automation tools
- Strong analytical, communication, and problem-solving skills
Benefits
Comp & perks- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- Live Better U Walmart-paid education benefit
- Paid high school completion, bachelor's degree, English Language Learning, and short-form certificate programs
- Tuition, books, and fees completely paid by Walmart
- Vacation, sick leave, and holiday time through PTO and/or PPTO