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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in membership strategy, driving member acquisition, engagement, and retention while leveraging data insights to enhance membership products and services. Proven ability to lead cross-functional teams and coach senior management to achieve measurable business outcomes.
Highest-signal resume keywords
Membership Strategy DevelopmentMember Acquisition and RetentionData-Driven Decision MakingCross-Functional Team LeadershipSupervisory Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Membership EconomicsGrowth and Churn ManagementPricing StrategyLifetime Value AnalysisBusiness Transformation
Soft Skills
Coaching and MentoringStrategic ThinkingCollaboration
Tools & Technologies
Financial Analysis ToolsOperational Data Systems
Industry Keywords
Retail MerchandisingSubscription BusinessLoyalty ProgramsMember Engagement
About the role
Key responsibilities & impact- Lead membership strategy and set direction and priorities
- Translate strategy into measurable business outcomes
- Drive member acquisition, engagement, loyalty, renewal, and retention
- Own membership economics, including growth, churn, membership income, pricing, benefits, lifetime value, and ROI
- Strengthen membership products, services, benefits, pricing, tiers, and experiences
- Guide membership strategy, partnerships, investments, and business transformation
- Use member, financial, and operational data to turn insights into action
- Align cross-functional teams across Finance, Marketing, Product, Technology, Operations, Analytics, and Member Support
- Coach Directors and Senior Managers
- Build the talent pipeline
- Lead a significant area of Sam’s Club’s membership business serving millions of members and driving recurring membership income
Requirements
What you’ll need- Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 7 years’ experience in retail merchandising, operations management, or related area, OR 9 years’ experience in retail merchandising, operations management, or related area
- 3 years’ supervisory experience
- At least five years leading managers, including Senior Managers or Directors
- Experience in a scaled membership, subscription, loyalty, or recurring-revenue business
- Experience owning or materially influencing growth, engagement, renewal, retention, churn, pricing, membership income, or lifetime value
- Ability to use member behavior, business performance, and financial insights to make tradeoffs and improve results
- Experience leading complex initiatives across Finance, Marketing, Product, Technology, Operations, Analytics, and Member Support
- Bachelor’s degree requirement may be replaced by 9 years of relevant experience
- Must work in or be based at the Bentonville, Arkansas home office location
Benefits
Comp & perks- Performance-based bonus awards
- Medical, vision and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefits
- Tuition, books, and fees paid for eligible education programs
- English Language Learning and short-form certificates
- Regional Pay Zone (RPZ) may apply based on location
- Additional annual or quarterly performance bonuses