Senior Director, Business Strategy – Renewal

Walmart

. Lead membership strategy by setting direction and priorities and translating strategy into measurable outcomes .

Posted 10/14/2026full-timeBentonville • United StatesSenior💰 $130,000 - $260,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in membership strategy, focusing on acquisition, engagement, retention, and loyalty while leveraging data insights to drive business performance. Proven ability to lead cross-functional teams and develop talent within a scaled membership or subscription business.

Highest-signal resume keywords

Membership Strategy DevelopmentData-Driven Decision MakingCross-Functional Team LeadershipGrowth and Retention ManagementSupervisory Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Membership EconomicsMember Behavior AnalysisFinancial Insights UtilizationPricing StrategyBusiness Transformation

Soft Skills

Coaching and MentoringStrategic ThinkingCollaboration

Industry Keywords

Retail MerchandisingOperations ManagementSubscription BusinessLoyalty ProgramsRecurring Revenue

About the role

Key responsibilities & impact

Lead membership strategy by setting direction and priorities and translating strategy into measurable outcomes
Drive acquisition, engagement, loyalty, renewal, and retention based on member behavior and performance
Own membership economics, balancing growth, churn, membership income, pricing, benefits, lifetime value, and ROI
Strengthen the membership proposition through products, services, benefits, pricing, tiers, and experiences
Guide membership strategy, partnerships, investments, and business transformation
Use member, financial, and operational data to turn insights into action
Align cross-functional teams across Finance, Marketing, Product, Technology, Operations, Analytics, and Member Support
Coach Directors and Senior Managers and build the talent pipeline
Lead a significant area of Sam’s Club’s membership business serving millions of members and driving recurring membership income
Develop and execute strategies to grow and retain the member base, strengthen loyalty, improve member experience, and deliver sustainable business performance

Requirements

What you’ll need

Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 7 years’ experience in retail merchandising, operations management, or related area OR 9 years’ experience in retail merchandising, operations management, or related area
3 years’ supervisory experience
At least five years leading managers, including Senior Managers or Directors
Experience in a scaled membership, subscription, loyalty, or recurring-revenue business
Experience owning or materially influencing growth, engagement, renewal, retention, churn, pricing, membership income, or lifetime value
Ability to use member behavior, business performance, and financial insights to make tradeoffs and improve results
Experience leading complex initiatives across Finance, Marketing, Product, Technology, Operations, Analytics, and Member Support
Relevant business experience: 10 years with a bachelor’s degree, or 12 years without a degree
Must work in a drug-free workplace and comply with the no-tolerance policy regarding illegal drugs and alcohol on the job

Benefits

Comp & perks

Performance-based bonus awards
Medical, vision and dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U company-paid education benefits, including high school completion, bachelor's degrees, English Language Learning, and short-form certificates
Tuition, books, and fees completely paid for by Walmart through Live Better U