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Walmart

Senior Director, Technology Operations

Walmart

. Lead the support, optimization, and continuous improvement of core business platforms and technology solutions enabling claims operations .

Posted 10/27/2026full-timeBentonville • United StatesSenior💰 $130,000 - $260,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading technology strategies and operational improvements within claims operations, leveraging data analytics and AI to enhance business processes and user experience. Proven ability to manage cross-functional initiatives and vendor relationships while ensuring compliance and risk management.

Highest-signal resume keywords
Project ManagementTechnology OperationsGenerative AI ToolsSystems IntegrationVendor Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Project ManagementProgram ManagementTechnology StrategyData AnalyticsAI ImplementationSystems ImplementationProcess TransformationOperational EfficiencyRisk ManagementBusiness Strategy
Soft Skills
Analytical SkillsExecutive CommunicationStorytellingInfluencing SkillsStakeholder Alignment
Tools & Technologies
Generative AICopilotWibeyCode PuppySemantic SearchRAGLLMs
Industry Keywords
Enterprise Business ProcessesCompliance RequirementsDigital AccessibilityWCAG 2.2 AA StandardsAssistive Technologies

About the role

Key responsibilities & impact
  • Lead the support, optimization, and continuous improvement of core business platforms and technology solutions enabling claims operations
  • Develop and execute technology strategies, roadmaps, and transformation initiatives to improve operational efficiency, automation, data accessibility, and user experience
  • Partner with Product, Engineering, Data, and vendor teams to translate business problems and opportunities into technology solutions
  • Drive system integrations, process improvements, and AI-enabled capabilities
  • Lead complex cross-functional initiatives by establishing delivery plans, success measures, risk mitigation strategies, and stakeholder alignment
  • Manage vendor relationships and oversee system enhancements, issue resolution, compliance requirements, and operational performance
  • Leverage data, analytics, and business insights to support decision-making and communicate progress, risks, and outcomes to senior leadership
  • Shape and execute technology strategy for Walmart Claims Services while ensuring stability, performance, and continuous improvement of critical business platforms

Requirements

What you’ll need
  • Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 7 years’ experience in project management, program management, program operations, or related area; OR 9 years’ experience in project management, program management, program operations, or related area
  • 4 years’ supervisory experience
  • 7+ years of experience in technology operations, business strategy, transformation, consulting, PMO, systems implementation, or related cross-functional leadership roles
  • Strong understanding of enterprise business processes
  • Experience using technology, data, analytics, automation, and AI to drive operational improvements
  • Experience leading complex initiatives involving system implementation, platform support, process transformation, vendor management, or ecosystem integration
  • Hands-on experience with Generative AI tools and platforms, such as Copilot, Wibey, Code Puppy, Semantic Search, RAG, and LLMs, or demonstrated ability to quickly learn and apply emerging technologies
  • Ability to translate complex business problems into technology-enabled strategies, decision frameworks, and executable solutions
  • Strong understanding of technology operations, systems integration, governance, compliance, and risk management principles
  • Exceptional analytical, storytelling, and executive communication skills
  • Demonstrated success influencing senior leaders and driving alignment across diverse stakeholders in ambiguous, fast-paced environments
  • Preferred: Master’s degree and 6 years’ experience in project management, program management, program operations, or related area
  • Preferred knowledge of WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices

Benefits

Comp & perks
  • Performance-based bonus awards
  • Medical, vision and dental coverage
  • 401(k)
  • Stock purchase
  • Company-paid life insurance
  • PTO, including sick leave
  • Parental leave
  • Family care leave
  • Bereavement leave
  • Jury duty leave
  • Voting leave
  • Short-term disability
  • Long-term disability
  • Company discounts
  • Military Leave Pay
  • Adoption and surrogacy expense reimbursement
  • PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
  • Live Better U Walmart-paid education benefit, including fully paid tuition, books, and fees for programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates
  • Stock
  • Annual or quarterly performance bonuses