Senior Manager, Business Strategy

Walmart

. Identify and prioritize member experience opportunities using member feedback, behavioral and operational data, business priorities, and Walmart+ benefits knowledge .

Posted 9/24/2026full-timeBentonville • United StatesSenior💰 $90,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leveraging quantitative and qualitative insights to enhance member experience and operational efficiency, while effectively communicating complex information to senior leadership. Proven ability to influence cross-functional teams and develop data-driven business cases for strategic initiatives.

Highest-signal resume keywords

Data-Driven Decision MakingCustomer Experience StrategyCross-Functional Team LeadershipQuantitative AnalysisExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisOperational ImprovementProblem DiagnosisBusiness Case DevelopmentMember Experience Optimization

Soft Skills

Influencing Without AuthoritySynthesis of Complex InformationCommunication SkillsCollaborationPresentation Skills

Industry Keywords

Retail MerchandisingOperations ManagementCustomer EngagementBehavioral Data AnalysisMatrixed Organization

About the role

Key responsibilities & impact

Identify and prioritize member experience opportunities using member feedback, behavioral and operational data, business priorities, and Walmart+ benefits knowledge
Translate insights into recommendations covering member problems, opportunity size, root causes, solutions, tradeoffs, and expected impact
Diagnose end-to-end customer experience problems across UX, process design, product, operations, systems, and capabilities
Develop data-backed hypotheses about unmet member needs and highest-impact changes
Build data-driven business cases for priorities, solutions, and investment decisions
Influence product, operations, business, analytics, and partner teams without direct ownership of roadmaps or resources
Partner through solution development and implementation while keeping the original member problem central
Define success measures connecting operational improvements to member experience, behavior, engagement, and loyalty
Synthesize complex information and communicate insights, decisions, risks, and recommendations to senior leaders

Requirements

What you’ll need

Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 4 years’ experience in retail merchandising, operations management, or related area, OR 6 years’ experience in retail merchandising, operations management, or related area
5+ years of experience in strategy, operations, consulting, product management, customer experience, or a related field
Experience using quantitative and qualitative insights to diagnose complex customer or operational problems and develop recommendations
Experience influencing cross-functional teams in a large, matrixed organization
Experience partnering with analytics, data science, product, and/or operations teams
Strong executive communication skills, including written narratives, presentations, and data-driven recommendations
Leading cross-functional teams
Supervisory experience

Benefits

Comp & perks

Performance-based bonus awards
Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO, including sick leave
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U education benefit with tuition, books, and fees fully paid
English Language Learning and short-form certificate programs
Vacation, sick leave, and holiday time through PTO and/or PPTO
Additional stock compensation may apply