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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading executive communications and associate engagement initiatives, with a strong focus on analyzing feedback and translating insights into actionable recommendations. Proficient in managing change communications and enhancing employee experience through strategic planning and execution.
Highest-signal resume keywords
Executive CommunicationsAssociate EngagementChange CommunicationsAnalytical SkillsCross-Functional Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
WritingEditingStorytellingCommunications StrategyEngagement MeasurementFeedback MechanismsOrganizational NarrativesChange ManagementProject ManagementOperations Management
Soft Skills
Relationship-BuildingDiscretionExecutive PresenceJudgmentStrategic Planning
Tools & Technologies
Modern Communications PlatformsSurvey ToolsAnalyticsAIAutomation
Industry Keywords
Marketplace OperationsEmployee ExperienceOrganizational ChangeEngagement InitiativesInternal Communications
About the role
Key responsibilities & impact- Lead executive and organizational communications across Marketplace Seller Support and Risk Operations
- Advise senior leaders on messaging, timing, delivery, editorial direction, and communications strategy
- Develop, write, edit, and deliver executive messages, organizational announcements, business updates, and high-impact communications
- Establish editorial standards, approval protocols, communications governance, and scalable operating practices
- Own All-Hands, newsletters, recognition programs, and associate engagement initiatives
- Develop editorial and engagement calendars and evaluate engagement effectiveness
- Design and lead associate listening strategies using pulse surveys, feedback channels, and listening sessions
- Analyze associate feedback, sentiment, and experience data to identify trends and opportunities
- Translate insights into recommendations and partner with leaders to address experience gaps
- Map the end-to-end associate journey and identify friction points across onboarding, training, tooling, knowledge access, development, and organizational change
- Partner with Operations, Product, Technology, HR, and Capability leaders on improvement plans and execution
- Develop change communications for organizational transformations, technology launches, process changes, and evolving ways of working
- Support audience impact assessment, resistance management, understanding, and adoption
- Establish a Bentonville-led hub-and-spoke associate experience model across Marketplace operations
- Adapt communications and engagement initiatives to regional languages, cultures, and operational environments
- Establish KPIs, dashboards, executive reporting, and measures for engagement, communication effectiveness, adoption, and experience improvement
- Leverage technology, AI, and automation to streamline communications production, listening analysis, and reporting
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area
- 1 year’s supervisory experience
- Demonstrated experience leading internal or executive communications, associate engagement, employee experience, or related functions in a complex organization
- Exceptional writing, editing, storytelling, and executive communications skills
- Ability to translate complex information into concise, compelling, human-centered messages
- Proven ability to advise senior executives, shape organizational narratives, challenge assumptions, and exercise sound judgment in sensitive communications
- Experience managing communications programs and channels, including executive messaging, newsletters, town halls, organizational announcements, and engagement initiatives
- Experience designing or managing associate listening programs, pulse surveys, feedback mechanisms, and engagement measurement
- Strong analytical skills and ability to translate qualitative and quantitative insights into actionable recommendations and measurable improvements
- Experience leading cross-functional initiatives and influencing outcomes without direct authority
- Strong understanding of change communications, organizational adoption, and employee experience improvement
- Ability to balance strategic planning with hands-on execution, manage competing priorities, and deliver high-quality work in a fast-paced environment
- Fluency with modern communications platforms, survey tools, analytics, AI, and automation
- Strong business acumen, relationship-building skills, discretion, and executive presence
Benefits
Comp & perks- Drug-free workplace
- Safe and productive work environment