Senior Manager, Revenue Operations – Scaled Services, Enablement and Support

Walmart

. Own the end-to-end design of the client onboarding and transition journey, from commercial close through operational activation .

Posted 10/27/2026full-timeBentonville • United StatesSenior💰 $90,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and improving end-to-end business processes, with a strong focus on client onboarding and transition management. Proficient in translating operational requirements into scalable solutions using CRM and workflow management tools.

Highest-signal resume keywords

End-To-End Business Process DesignProgram And Change ManagementAnalytical CapabilityExecutive Communication SkillsStakeholder Influence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process ImprovementOperational ActivationMetrics AnalysisRequirements TranslationPerformance Measurement

Soft Skills

Influencing Without AuthoritySimplifying Complex IssuesManaging Multiple Initiatives

Tools & Technologies

SalesforceServiceNowCRM SystemsWorkflow Management ToolsAutomation Tools

Industry Keywords

Client OnboardingTransition JourneyMatrixed OrganizationOperational ReadinessBusiness Impact

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Own the end-to-end design of the client onboarding and transition journey, from commercial close through operational activation
Establish clear stages, milestones, readiness criteria, SLAs, ownership, escalation paths
Define standard pathways and exception processes across different client, product, and market scenarios
Analyze onboarding cycle time, wait states, manual touches, exception rates, rework, and other sources of friction
Build and maintain a prioritized improvement roadmap based on business impact, customer experience, scale, and operational effort
Translate client transition needs into clear business requirements for Salesforce, ServiceNow, commercial tools, and product workflows
Build approaches that can scale across current and future markets or banners
Partner across teams to establish clear pathways, readiness criteria, ownership, workflows, and performance measures for client transitions

Requirements

What you’ll need

Demonstrated experience designing and improving end-to-end business processes
Strong program and change-management skills with the ability to manage multiple interdependent initiatives
Experience working across business and technical teams to translate operational requirements into scalable system solutions
Strong analytical capability and experience using metrics to identify root causes and drive decisions
Demonstrated ability to influence senior stakeholders and drive outcomes without direct authority
Experience operating within a complex, matrixed organization
Strong executive communication skills with the ability to simplify complex issues and clearly articulate decisions, risks, and tradeoffs
Experience with CRM, workflow-management, automation, or enterprise business systems preferred

Benefits

Comp & perks

Performance-based bonus awards
Medical, vision and dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO, including sick leave
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U education benefit, including fully paid tuition, books, and fees for eligible programs
English Language Learning and short-form certificate programs
Stock