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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading engineering teams for enterprise CRM application development, focusing on architecture, scalability, and modernization. Proficient in managing technical delivery, ensuring quality, security, and performance while fostering cross-functional collaboration.
Highest-signal resume keywords
Enterprise-Scale ArchitecturesCloud TechnologiesDevOpsAI/GenAI-Enabled CRM SolutionsPeople Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software EngineeringAPIsCI/CDDistributed SystemsTechnical StrategyProject ManagementCapacity PlanningAutomated TestingReliability EngineeringPerformance Optimization
Soft Skills
Cross-Functional CollaborationStakeholder ManagementCoachingCommunicationTeam Development
Certifications & Qualifications
Bachelor's Degree in Computer ScienceMaster's Degree in Relevant Field
Industry Keywords
CRM ModernizationLegacy Platform MigrationEngineering ExcellenceDigital AccessibilityWCAG 2.2 AA Standards
Tech Stack
Tools & technologiesCloudDistributed Systems
About the role
Key responsibilities & impact- Lead engineering teams responsible for enterprise CRM application development, modernization, and support
- Own end-to-end technical delivery, including architecture, development, testing, deployment, reliability, and operations
- Partner with Product, Business, UX, and Architecture teams to deliver scalable CRM capabilities and integrations
- Drive CRM modernization and migration from legacy platforms
- Build reusable and extensible solutions
- Ensure engineering excellence across quality, security, performance, CI/CD, automated testing, and observability
- Manage technical dependencies, delivery risks, and operational issues
- Ensure platform stability and scalability
- Hire, coach, and manage the performance of engineering team members
- Drive technical strategy and roadmap execution
- Communicate priorities, progress, and risks to leadership
- Advance GenAI technology within complex enterprise systems to improve customer care experiences
Requirements
What you’ll need- Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years’ experience in software engineering or related area; OR 7 years’ experience in software engineering or related area
- 2 years’ supervisory experience
- Strong technical judgment and experience with enterprise-scale architectures, distributed systems, APIs, cloud technologies, DevOps, and CI/CD
- Experience focused on scalability, reliability, security, and performance
- Strong people leadership with experience building, coaching, and developing high-performing engineering teams
- Cross-functional collaboration and communication with Product, Business, and Engineering leaders
- Stakeholder management and coordination of cross-functional teams delivering complex technical projects on time
- Proficiency in project management, milestone tracking, and capacity planning
- Experience with AI/GenAI-enabled CRM or Customer Care solutions is a plus
- Preferred: Master’s degree in a relevant field and 3 years' experience in software engineering or related area
- Preferred: Knowledge of WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices
Benefits
Comp & perks- Performance-based bonus awards
- Medical, vision and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Vacation, sick leave, and holiday leave through PTO and/or PPTO
- Walmart-paid education benefit program covering tuition, books, and fees for eligible programs
- English Language Learning, high school completion, bachelor's degree, and short-form certificate programs through Live Better U
