Senior Manager, Strategic Account Management – Market Research

Walmart

. Lead the Pantry portfolio within the Food business, balancing client demand, business priorities, team capacity, research quality, and sustainable delivery .

Posted 10/5/2026full-timeHoboken • New Jersey • United StatesSenior💰 $108,000 - $216,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in leading full-service quantitative and qualitative research engagements, with a strong focus on client management and team development. Proficient in utilizing research tools and methodologies to deliver actionable insights while fostering a collaborative team culture.

Highest-signal resume keywords

Market Research ExperiencePeople ManagementQuantitative Research EngagementsClient-Facing ExperienceMicrosoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quantitative ResearchQualitative ResearchResearch DesignQuestionnaire DevelopmentData AnalysisStorytellingClient DeliveryPerformance ManagementCoachingInsights Delivery

Soft Skills

Communication SkillsTeam LeadershipProblem SolvingClient Relationship ManagementCollaboration

Tools & Technologies

Microsoft PowerPointSPSSResearch TechnologyInsights PlatformData Analytics

Industry Keywords

Client Portfolio ManagementMarket InsightsResearch ExcellenceClient Experience StandardsCross-Functional Collaboration

About the role

Key responsibilities & impact

Lead the Pantry portfolio within the Food business, balancing client demand, business priorities, team capacity, research quality, and sustainable delivery
Personally lead and execute full-service quantitative and/or qualitative research engagements
Oversee research design, questionnaire development, programming, fieldwork, analysis, storytelling, and client delivery
Lead, coach, and develop a team of research professionals
Coordinate and prioritize work across the Pantry team
Set and uphold research excellence and client experience standards
Provide strategic guidance, quality oversight, and hands-on support for complex, high-priority, or at-risk engagements
Serve as a trusted research consultant and connect clients with appropriate Scintilla research models
Partner with Account Management and cross-functional stakeholders to understand client priorities and support client value, awareness, utilization, and growth
Anticipate challenges, resolve issues, and elevate risks with context and recommendations
Develop understanding of the Pantry business and client landscape, identifying patterns, emerging needs, and opportunities
Champion Scintilla and Research Services by building awareness of research capabilities and sharing client feedback, use cases, and market learnings
Foster a one-team culture, share knowledge, support broader priorities, and contribute beyond the immediate portfolio when needed

Requirements

What you’ll need

Bachelor’s degree in a relevant field
10+ years of market research experience, including significant client-facing experience
3+ years of people management experience, including coaching, performance management, and associate development
Experience leading full-service quantitative and/or qualitative research engagements from business question through final insights and delivery
Excellent written, verbal, and presentation skills
Ability to communicate effectively with technical and non-technical audiences
Strong proficiency with Microsoft Excel and PowerPoint
Knowledge of SPSS and/or other quantitative analysis and reporting tools
Preferred: experience managing a client portfolio, business area, or complex book of research work alongside formal people-management responsibilities
Preferred: experience in a research technology, insights platform, data, or analytics environment
Preferred: experience partnering with commercial or account management teams to identify client needs and support account growth

Benefits

Comp & perks

Performance-based bonus awards
Medical, vision and dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO, including sick leave
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U education benefit, including fully paid tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
Stock may be included as additional compensation for certain positions