Senior Manager, Technology Operations

Walmart

. Lead strategic digital initiatives improving the end-to-end Walmart Business customer journey .

Posted 10/1/2026full-timeBentonville • United StatesSenior💰 $90,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading complex digital initiatives and translating customer insights into actionable solutions. Strong ability to build business cases and manage cross-functional collaboration to drive measurable outcomes.

Highest-signal resume keywords

Project ManagementProgram ManagementDigital Initiative LeadershipCross-Functional LeadershipBusiness Case Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProgram ManagementDigital TransformationECommerce StrategyCustomer Experience DesignData AnalysisBusiness AnalysisRequirements GatheringRisk ManagementTechnology Solutions

Soft Skills

Influence Without AuthorityClear CommunicationLeadershipProblem SolvingAdaptability

Industry Keywords

Customer JourneyBusiness ValueStakeholder EngagementStrategic InitiativesOperational Readiness

About the role

Key responsibilities & impact

Lead strategic digital initiatives improving the end-to-end Walmart Business customer journey
Lead complex digital initiatives from opportunity identification through execution, adoption, and measurable outcomes
Develop understanding of business customers, journeys, pain points, and unmet needs
Translate customer and commercial needs into requirements, priorities, success measures, and technology solutions
Partner with Product, Engineering, Design, and Data & Analytics to influence roadmaps and solutions
Establish ownership, milestones, dependencies, risks, and accountability across cross-functional initiatives
Build business cases articulating customer impact, business value, priorities, and trade-offs
Partner with Sales, Customer Success, Marketing, and Operations to drive readiness and adoption
Lead through influence, create alignment, and deliver outcomes across teams

Requirements

What you’ll need

Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area; OR 7 years’ experience in project management, program management, program operations, or related area
2 years’ supervisory experience
Experience leading complex digital, technology, eCommerce, customer experience, or business transformation initiatives
Ability to translate customer and business problems into actionable solutions and measurable outcomes
Strong cross-functional leadership across Business, Product, Engineering, Data & Analytics, and Operations
Strong business judgment to prioritize opportunities based on customer impact, value, scalability, risk, and strategy
Ability to build business cases and manage dependencies, risks, and trade-offs
Ability to combine customer insights, data, and business context to inform decisions
Ability to communicate complex topics clearly to senior leaders
Ability to thrive in ambiguity, influence without authority, and create structure and accountability across teams

Benefits

Comp & perks

Performance-based bonus awards
Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO, including sick leave
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U Walmart-paid education benefit
Tuition, books, and fees completely paid for eligible education programs
Stock may be included as additional compensation