Senior Manager, Technology Operations

. Define and deliver best-in-class cross-border customer and seller experiences .

Posted 9/25/2026full-timeBentonville • United StatesSenior💰 $90,000 - $180,000 per yearWebsite

Key responsibilities & impact

Define and deliver best-in-class cross-border customer and seller experiences
Identify and address friction points across discovery, checkout, delivery, returns, customer care, fraud prevention, and seller enablement
Lead planning and execution of large-scale initiatives aligned with business objectives and international expansion
Partner with Product, Engineering, Analytics, Customer Care, Trust & Safety, and Operations to deliver scalable experience solutions
Own end-to-end customer and seller experience across cross-border journeys, including customer care, fraud, escalations, and seller support
Use data and customer insights to identify friction points, prioritize improvements, and measure experience health
Drive cross-functional resolution of operational issues
Ensure experience capabilities are scalable, compliant, and launch-ready across new markets
Monitor progress, mitigate risks, align technology initiatives with strategic goals, and enhance operational efficiency

What you’ll need

Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area; OR 7 years’ experience in project management, program management, program operations, or related area
2 years’ supervisory experience
Strong experience leading customer and seller experience initiatives in eCommerce, marketplace, or international business environments
Proven ability to partner with Product, Engineering, Analytics, Customer Care, Trust & Safety, and Operations to deliver complex, cross-functional technology programs
Deep understanding of customer behavior, seller journeys, and the operational drivers of trust, satisfaction, adoption, and retention
Experience leveraging customer feedback, operational metrics, and data to identify friction points, prioritize improvements, and measure business impact
Excellent stakeholder management, communication, and leadership skills
Preferred: Master’s degree and 4 years' experience in project management, program management, program operations, or related area
Preferred knowledge of WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices
Must meet applicable Walmart benefit eligibility requirements

Comp & perks