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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading complex technology programs, translating business needs into actionable solutions, and driving cross-functional collaboration to enhance customer experience and operational efficiency. Strong analytical skills and a customer-first approach are essential for identifying pain points and making data-driven recommendations.
Highest-signal resume keywords
Project ManagementProgram ManagementCross-Functional CollaborationAnalytical SkillsCustomer Experience Strategy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program OperationsData AnalysisBusiness Case DevelopmentRisk ManagementSuccess Metrics Definition
Soft Skills
Influencing StakeholdersCollaborationDecision-MakingOwnershipContinuous Improvement
Industry Keywords
ECommerceRetail OperationsCustomer InsightsOperational DataWCAG 2.2 AA Standards
About the role
Key responsibilities & impact- Lead planning and execution of multiple complex technology programs aligned with strategic objectives
- Coordinate cross-functional teams, manage risks, and ensure timely delivery within budget
- Translate business needs into actionable technology solutions
- Identify customer pain points, uncover root causes, and prioritize opportunities using customer insights, operational data, and competitive benchmarking
- Build business cases, quantify financial and customer impact, and define success metrics for investment decisions
- Develop roadmaps expanding customer self-service across order tracking, returns, cancellations, and amendments
- Partner with Product, Design, Engineering, and Operations to define requirements, align solutions, and drive execution
- Measure results and improve customer experience, order quality, operational efficiency, and cost to serve
- Foster collaboration, influence decision-making, and support continuous improvement
Requirements
What you’ll need- Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area; OR 7 years’ experience in project management, program management, program operations, or related area
- 2 years’ supervisory experience
- Passion for understanding customer pain points and developing customer-first solutions
- Strong analytical skills, including identifying root causes, translating data into insights, and making actionable recommendations
- Proven ability to influence stakeholders, build alignment, and drive complex cross-functional initiatives
- Ability to thrive in ambiguity, take ownership, and drive results
- Experience in eCommerce, retail operations, or customer experience strategy
- Preferred: knowledge of WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices
Benefits
Comp & perks- Performance-based bonus awards
- Medical, vision and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U Walmart-paid education benefit program
- Tuition, books, and fees completely paid for eligible education programs
- Stock compensation may be available for certain positions