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Senior Manager, Technology Operations – Customer Growth, Marketing Integration
Walmart. Serve as the primary Marketing partner for Customer Growth, translating customer priorities into integrated marketing plans .
About the role
Key responsibilities & impact- Serve as the primary Marketing partner for Customer Growth, translating customer priorities into integrated marketing plans
- Connect campaigns across CRM, lifecycle marketing, paid and owned media, creative, offers, and promotions to prioritized customer actions and outcomes
- Embed Customer Growth priorities into campaign briefs, calendars, roadmaps, and planning forums
- Identify opportunities to improve alignment across campaigns, channels, and customer touchpoints
- Partner across eCommerce, Product, Merchandising, Operations, Decision Sciences, and Analytics to coordinate growth initiatives and launch readiness
- Translate customer insights and performance into future marketing recommendations
- Build strong relationships across Marketing to advance Customer Growth frameworks and operating principles
- Drive alignment, simplify cross-functional planning, and create a more connected customer experience across the customer journey
Requirements
What you’ll need- Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area; OR 7 years’ experience in project management, program management, program operations, or related area
- 2 years’ supervisory experience
- Strong understanding of integrated marketing, lifecycle marketing, CRM, paid and owned media, creative, and campaign planning
- Proven ability to influence senior stakeholders and align teams across a complex organization
- Strong strategic thinking, communication, and executive presentation skills
- Experience translating strategy into scalable execution while managing multiple priorities
- Strong analytical mindset with the ability to use customer insights and business performance to inform decisions
Benefits
Comp & perks- Performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Additional annual or quarterly performance bonuses
- Stock
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
- Live Better U: Walmart-paid education benefits, including high school completion, bachelor's degrees, English Language Learning, and short-form certificates
- Tuition, books, and fees completely paid through Live Better U