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Walmart

Senior Resolution Coordinator, Contact Center

Walmart

. Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates .

Posted 9/24/2026full-timeBangalore • IndiaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle high volumes of inquiries across multiple channels, ensuring customer satisfaction while adhering to compliance guidelines and service level agreements.

Highest-signal resume keywords
Customer Service ExperienceCommunication SkillsData Entry ProficiencyQuality Compliance AdherenceMulti-Channel Support

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data EntryTyping Speed of 25 WPMMicrosoft Office ProficiencyCustomer Query AnalysisIssue Resolution
Soft Skills
Professional InteractionCustomer-Focused MindsetTask ManagementFlexibilityUrgency
Tools & Technologies
Microsoft OutlookMicrosoft Word
Industry Keywords
Contact CenterRetail IndustryQuality GuidelinesService Level Agreements24/7 Environment

About the role

Key responsibilities & impact
  • Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates
  • Navigate multiple systems to answer questions and resolve issues
  • Communicate professionally and conversationally while using available resources to ensure customer satisfaction
  • Provide best-in-class customer service and exceed customer expectations
  • Review, analyze, and process critical customer queries with accuracy
  • Adhere to quality, compliance guidelines, and SLAs
  • Switch between phone, chat, and email support channels based on business requirements
  • Work in a 24/7 contact center environment with rotational shifts and weekly time off

Requirements

What you’ll need
  • 1–5 years of relevant customer service experience
  • 6 months' experience addressing and responding to customer requests in a contact center or retail industry environment
  • 6 months' experience with basic computer processing/data entry software
  • Excellent written and verbal communication skills
  • Ability to interact professionally with customers
  • Ability to manage multiple tasks simultaneously
  • Customer-focused mindset with a high level of urgency
  • Ability to switch between phone, chat, and email support channels
  • Ability to review, analyze, and process critical customer queries accurately
  • Adherence to quality, compliance guidelines, and SLAs
  • Minimum typing speed of 25 WPM
  • Proficiency with Microsoft Office programs, including Outlook and Word
  • Successful completion of mandatory training
  • Flexibility to work in a 24/7 environment with rotating weekly time off
  • Ability to work permanent night shifts or assigned rotational shifts
  • Any graduation

Benefits

Comp & perks
  • Incentive awards for performance
  • Compensation package
  • Growth and development opportunities
  • Career progression opportunities
  • Individual and team recognition
  • Mandatory training