Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Walmart

Senior Resolution Coordinator, Contact Center

Walmart

. Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates .

Posted 9/24/2026full-timeBangalore • IndiaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage multiple support channels, including phone, chat, and email. Proficient in analyzing and processing customer queries while adhering to quality and compliance standards.

Highest-signal resume keywords
Customer Service ExperienceCommunication SkillsData Entry ProficiencyMicrosoft Office ProficiencyQuality Compliance Adherence

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceData EntryQuery AnalysisTyping Speed of 25 WPMMulti-Tasking
Soft Skills
Professional InteractionCustomer-Focused MindsetUrgency Management
Tools & Technologies
Microsoft OfficeOutlookWord
Industry Keywords
Contact CenterRetail IndustrySLA Compliance24/7 Environment

About the role

Key responsibilities & impact
  • Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates
  • Navigate multiple systems to answer questions and resolve issues
  • Communicate professionally and conversationally while using available resources to ensure customer satisfaction
  • Switch between phone, chat, and email support channels based on business requirements
  • Review, analyze, and process critical customer queries accurately
  • Adhere to quality, compliance guidelines, and SLAs

Requirements

What you’ll need
  • 1 year–5 years of relevant Customer Service experience
  • Minimum 6 months' experience addressing and responding to customer requests in a contact center or retail industry environment
  • Minimum 6 months' experience with basic computer processing/data entry software
  • Excellent written and verbal communication skills
  • Ability to interact professionally with customers
  • Ability to manage multiple tasks simultaneously
  • Customer-focused mindset with a high level of urgency
  • Ability to work across phone, chat, and email support channels
  • Ability to review, analyze, and process critical customer queries accurately
  • Adherence to quality, compliance guidelines, and SLAs
  • Minimum typing speed of 25 WPM
  • Proficiency with Microsoft Office programs, including Outlook and Word
  • Successful completion of mandatory training
  • Flexibility to work in a 24/7 environment with rotating weekly time off
  • Ability to work permanent night shifts or assigned rotational shifts
  • Any graduation

Benefits

Comp & perks
  • Incentive awards for performance
  • Maternity and parental leave
  • PTO
  • Health benefits