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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in software development lifecycle management, including design, development, and deployment of scalable and secure software solutions. Proficient in CI/CD practices, observability tools, and IT service management, with a strong focus on operational excellence and cross-functional collaboration.
Highest-signal resume keywords
Python ProgrammingCI/CD Pipeline ManagementSite Reliability EngineeringCloud-Native DevelopmentIT Service Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software Development LifecycleProduction-Grade ApplicationsSecure Coding PracticesAutomation FrameworksAPIs DevelopmentPerformance EngineeringRoot Cause AnalysisIncident ManagementDefect TrackingAgile Methodology
Soft Skills
Exceptional CommunicationOrganizational SkillsAttention to DetailAbility to Handle Multiple PrioritiesCollaboration
Tools & Technologies
AzureGCPServiceNowJIRAConfluenceGitHub ActionsGrafanaPrometheusSplunkOneDrive
Industry Keywords
Retail Industry OperationsITIL PrinciplesAIOps FundamentalsSRE Monitoring PracticesCommand Centre Environment
Tech Stack
Tools & technologiesAzureCloudGoogle Cloud PlatformGrafanaITSMJavaScriptJenkinsPrometheusPythonServiceNowSplunkTypeScriptGo
About the role
Key responsibilities & impact- Own the complete software development lifecycle for Command & Control Center platforms, products, automation frameworks, and engineering solutions
- Design, develop, test, deploy, and maintain scalable, secure, resilient, and observable software solutions
- Develop production-grade applications, services, APIs, automation platforms, bots, and integrations
- Apply software design principles, design patterns, secure coding practices, and engineering standards
- Own production deployments through CI/CD pipelines and enforce quality, security, and release standards
- Perform code reviews, design reviews, and architecture discussions
- Monitor application health, usage patterns, and operational metrics and drive optimization and resiliency improvements
- Manage software defects, enhancements, and technical improvements
- Partner with Product Management, Program Management, Operations, User Experience, and Engineering teams
- Translate business, stakeholder, and technical requirements into reliable, performant, observable, secure, and maintainable solutions
- Design and deliver cloud-native platforms, services, APIs, dashboards, and workflow automation systems
- Build reusable engineering frameworks, shared services, and platform capabilities
- Use observability tools and SRE practices for proactive system health monitoring
- Automate workflows with ServiceNow and introduce AIOps and LLM-based automation
- Drive reliability and operational risk accountability across infrastructure, platforms, and systems
- Implement Incident, Problem, and Change Management aligned with ITIL principles
- Monitor and alert on SLIs; triage, mitigate, and coordinate stakeholders during SLA breaches
- Lead critical incident resolution in a Command Centre environment
- Define escalation protocols and stakeholder communications during outages
- Perform Root Cause Analysis and Correction of Error, track action items, and validate fixes through regression testing
- Maintain technical runbooks, knowledge repositories, and operational playbooks
- Apply retail domain knowledge to optimize IT operations and support peak-season readiness
Requirements
What you’ll need- BS/BE/BTech in Computer Science or a related field, or equivalent practical experience
- Minimum qualification alternative: bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years’ experience in software engineering or related area; or 5 years’ experience in software engineering or related area
- 6–12 years of experience across software engineering, IT service management, operations, or site reliability engineering
- At least 4 years partnering with or leading global cross-functional teams
- Hands-on coding experience in Python (required) and one or more of JavaScript/TypeScript, Go, Shell
- Exposure to Azure, GCP, and WCNP/AKS
- Strong understanding of IT Operations, IT Service Management, Performance Engineering, and Site Reliability Engineering
- Hands-on experience with CI/CD using Concord, GitHub Actions, or Jenkins; Git; and defect-tracking tools
- Experience with JIRA, Confluence, PowerPoint, SharePoint, OneDrive, and ServiceNow
- Knowledge of AIOps fundamentals and practical experience with LLM-based automation
- Proficiency in Grafana, Prometheus, OpenObserve or similar, Splunk, and SRE monitoring practices
- Familiarity with Agile methodology, software design fundamentals, and project management basics
- Exceptional communication and organisational skills with attention to detail
- Ability to thrive in fast-paced environments and handle multiple priorities
- Experience in retail industry operations and technology landscape
Benefits
Comp & perks- No specific benefits, perks, or compensation extras are stated in the posting