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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in incident management processes, cloud services, and infrastructure engineering, with a strong focus on automation, troubleshooting, and continuous improvement. Proficient in analyzing logs and traffic flows to enhance system performance and reliability.
Highest-signal resume keywords
Incident Management ProcessesCloud ServicesInfrastructure EngineeringScripting and Software DevelopmentXmatters / Whistler Workflow Integration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technology Infrastructure EngineeringTroubleshooting SkillsAutomationRoot Cause AnalysisLog AnalysisTraffic Flow UnderstandingMicro-ServicesCloud PlatformsConfiguration ManagementPerformance Optimization
Soft Skills
Clear Communication Skills
Tools & Technologies
XmattersWhistlerDevOps ToolsMonitoring ToolsSelf-Healing Capabilities
Industry Keywords
ComputeStorageNetworkMobilityVirtualization
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Proactively maintain mission-critical infrastructure, cloud platforms, micro-services, tools, and processes
- Collaborate with CCC, TDO, SRE, DevOps, and Engineering practitioners
- Lead major incident response and orchestrate faster mitigation
- Monitor, detect, triage, troubleshoot, and resolve site issues before they impact customers and availability
- Understand the end-to-end technology stack and take corrective action to mitigate failures
- Assist Walmart store and distribution center associates with day-to-day issues related to store functions
- Support internal escalations through call functioning
- Follow SOPs to troubleshoot and resolve issues reported by Store Operations
- Analyze logs, traffic flows, dependencies, trends, and metrics
- Research and recommend incident-resolution actions; develop and maintain procedures and documentation
- Drive continuous improvement by eliminating, automating, or streamlining waste
- Build tools, automation, and self-healing capabilities with DevOps, Engineering, and SRE partners
- Perform root cause analysis and focus on immediate restoration
- Define and maintain CCC onboarding processes for new systems
- Share knowledge globally between CCC teams
- Improve alert detection and time to mitigate using recoverability tools
- Transition observability projects into the command center
- Act as a technical focal point and perform other assigned duties
Requirements
What you’ll need- Bachelor's degree in computer science, computer engineering, information systems, information technology, or related area and 3 years’ experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization-related technologies; OR 5 years’ experience in technology infrastructure engineering across areas such as compute, storage, network, mobility or virtualization-related technologies
- Xmatters / Whistler workflow integration with scalability, resiliency and performance
- Flexible in shift and support hours
- Expert level understanding of incident management processes and procedures
- Deep technical understanding of core infrastructure, cloud services, platforms and micro-services
- Ability to understand and capture key data from logs at an expert level
- Ability to understand traffic flows and key dependencies between services
- Expert level troubleshooting skills using a diverse set of tools and methods
- Scripting and software development to automate and enhance existing solutions
- Ability to gather requirements and build solutions into a product
- Clear communication skills
- Preferred: Master’s degree and relevant experience in configuration management, automation for provisioning and orchestration, and developing/managing SLOs/SLIs
Benefits
Comp & perks- Incentive awards for performance
- Maternity and parental leave
- PTO
- Health benefits
- Flexibility for associates to manage their personal lives