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About the role
Key responsibilities & impact- Translate business, operational, legal, and policy needs into configured technology experiences
- Configure workflows, business rules, decision logic, actions, permissions, and line-of-business setup
- Support Salesforce administration and configuration for CES business experiences
- Build and maintain structured, AI-first content for associates, customers, self-service, and AI
- Lead technical discovery and translate business needs and dependencies into executable requirements
- Enable business onboarding from discovery through configuration, testing, deployment, and production readiness
- Identify cross-system dependencies and ensure accurate, scalable execution across CES technology surfaces
- Partner with Product and Engineering when new capabilities, integrations, APIs, or functionality are required
- Execute CES business technology enablement across assigned businesses and programs
- Serve as a hands-on technical business owner from discovery through production readiness
- Work across Operations, Product, Engineering, Legal, Policy, and business teams to implement business change through reusable configuration and structured content
Requirements
What you’ll need- 5+ years of experience in technology enablement, business systems, configuration, operations, or related technical functions
- Experience translating business requirements into configured technology solutions, workflows, rules, or decision logic
- Experience taking business technology implementations from discovery through production readiness
- Experience identifying technical dependencies and working across business and technology teams
- Strong analytical and problem-solving skills
- Strong cross-functional communication skills
- Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area
- Option 2: 5 years’ experience in project management, program management, program operations, or related area
- Experience with Salesforce administration, CRM platforms, workflow configuration, or low/no-code technology preferred
- Experience with AI-enabled technology, automation, structured content, or orchestration preferred
- Preferred: Master's degree in a related area and 2 years’ experience in project management, program management, program operations, or related area
- Preferred: Knowledge of WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices
Benefits
Comp & perks- Performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit, including fully paid tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates
- Stock compensation may be available for certain positions
- Annual or quarterly performance bonuses