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Walmart

Staff, Technology Operations

Walmart

. Lead end-to-end Correction of Error (COE) and post-incident review processes .

Posted 9/30/2026full-timeSunnyvale • California • United StatesLead💰 $90,000 - $234,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Problem Management, Root Cause Analysis, and operational excellence, with a strong focus on automating workflows and driving continuous improvement. Proficient in utilizing ITSM tools and cloud platforms to enhance service reliability and operational visibility.

Highest-signal resume keywords
Problem ManagementRoot Cause AnalysisServiceNowData AnalysisITIL Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Root Cause AnalysisProblem ManagementPost-Incident ReviewCorrective Action ManagementData AnalysisOperational ExcellenceService ReliabilityCloud PlatformsIT InfrastructureDistributed Systems
Soft Skills
Stakeholder ManagementConflict ResolutionVendor ManagementMentoringProblem-Solving
Tools & Technologies
ServiceNowJiraConfluenceTableauAI-Powered Analytics
Certifications & Qualifications
ITIL Certification
Industry Keywords
IT OperationsProgram ManagementProject ManagementContinuous ImprovementTrend Analysis

Tech Stack

Tools & technologies
AzureCloudDistributed SystemsGoogle Cloud PlatformITSMServiceNowTableau

About the role

Key responsibilities & impact
  • Lead end-to-end Correction of Error (COE) and post-incident review processes
  • Facilitate postmortem investigations and root cause analysis
  • Ensure timely closure of critical corrective actions
  • Execute and improve the COE process in alignment with global standards
  • Coordinate problem resolution across internal teams, vendors, and external partners
  • Deliver COE reports, Post-Implementation Reviews, and known error documentation
  • Mentor junior Problem Managers and engineers
  • Automate and optimize problem management workflows using AI and intelligent agents
  • Conduct trend analysis to identify systemic issues
  • Communicate problem status and remediation progress to leadership and stakeholders
  • Collaborate with engineering, operations, vendor, and business stakeholders to eliminate recurring issues
  • Use ServiceNow, Jira, Confluence, and Tableau for governance, reporting, and operational visibility

Requirements

What you’ll need
  • Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years’ experience in project management, program management, program operations, or related area
  • Option 2: 6 years’ experience in project management, program management, program operations, or related area
  • 8+ years of experience in IT Operations, focused on Problem Management, Operational Excellence, and Service Reliability
  • Proven expertise in Root Cause Analysis (RCA), post-incident reviews, and corrective action management
  • Strong understanding of cloud platforms, IT infrastructure, and distributed systems, including Azure and/or GCP
  • Hands-on experience with Problem, Incident, and Change Management using ServiceNow or equivalent ITSM tools
  • Experience with data analysis, reporting, and operational insights using Tableau/AI-powered analytics
  • Ability to identify trends, uncover systemic issues, and drive continuous improvement
  • Problem-solving, stakeholder management, conflict resolution, and vendor management skills
  • Working knowledge of ITIL; certification preferred but not required
  • Experience leveraging AI and automation to optimize workflows

Benefits

Comp & perks
  • Performance-based bonus awards
  • Medical, vision, and dental coverage
  • 401(k)
  • Stock purchase
  • Company-paid life insurance
  • Paid time off (including sick leave)
  • Parental leave
  • Family care leave
  • Bereavement leave
  • Jury duty leave
  • Voting leave
  • Short-term and long-term disability
  • Company discounts
  • Military Leave Pay
  • Adoption and surrogacy expense reimbursement
  • Live Better U Walmart-paid education benefit program
  • Tuition, books, and fees completely paid for eligible education programs
  • Additional compensation may include stock