Staff, Technology Operations

Walmart

. Own the business technology experience for an assigned CES technology domain .

Posted 9/23/2026full-timeBentonville • United StatesLead💰 $90,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing technology programs with a focus on financial management, risk assessment, and cross-functional collaboration. Proficient in defining business requirements, optimizing systems, and driving measurable improvements in operational performance and customer outcomes.

Highest-signal resume keywords

Project ManagementProgram ManagementBusiness Requirements DefinitionCross-Functional CommunicationAI-Enabled Capabilities Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program OperationsTechnology OptimizationData AnalysisBusiness TransformationSystem Modernization

Soft Skills

Problem-SolvingDecision-Making

Tools & Technologies

Contact Center TechnologyCRM SystemsWorkflow OrchestrationIntegrated Platforms

Certifications & Qualifications

Bachelor's DegreeMaster's Degree (Preferred)

Industry Keywords

Digital AccessibilityWCAG 2.2 AA StandardsAssistive Technologies

About the role

Key responsibilities & impact

Own the business technology experience for an assigned CES technology domain
Define business requirements and acceptance criteria for Product and Engineering
Provide business acceptance and determine readiness for adoption and scale
Own integration across tools, platforms, vendors, and adjacent technology domains
Monitor production performance, reliability, adoption, and business impact
Identify defects, friction, and optimization opportunities using data and associate feedback
Implement and optimize AI-enabled capabilities with Product and Engineering
Drive measurable improvements in AHT, RCR, TTP, associate effort, and customer outcomes
Manage and oversee technology programs with a focus on financial management, risk assessment, and program monitoring
Coordinate cross-functional teams to ensure timely delivery and alignment with organizational objectives
Translate operational needs into requirements, establish business acceptance, and ensure capabilities perform in production, are adopted, and deliver measurable outcomes
Collaborate with Operations, Product, Engineering, Analytics, and business units to integrate systems into a unified technology ecosystem
Drive continuous improvement, reduce associate effort, and enable faster, consistent customer resolution

Requirements

What you’ll need

Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years’ experience in project management, program management, program operations, or related area; OR 6 years’ experience in project management, program management, program operations, or related area
5+ years of experience supporting complex technology, operations, product, or business transformation
Experience defining business requirements and partnering with Product and Engineering to deliver technology capabilities
Experience owning or optimizing systems, platforms, or capabilities in production
Ability to use operational data and business outcomes to identify and drive improvements
Strong cross-functional communication, problem-solving, and decision-making skills
Experience with contact center technology, CRM, agent-facing systems, workflow orchestration, or AI-enabled experiences preferred
Experience across integrated platforms, vendors, system modernization, or technology rationalization preferred
Preferred: Master's degree in a related field and 3 years' experience in project management, program management, program operations, or related area
Preferred knowledge of WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices
Walmart drug-free workplace and no-tolerance policy regarding illegal drugs and alcohol on the job

Benefits

Comp & perks

Performance-based bonus awards
Medical, vision and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off (including sick leave)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
Walmart-paid education benefit program through Live Better U
Tuition, books, and fees completely paid for eligible education programs
Potential stock compensation