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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in defining business requirements and optimizing technology capabilities across integrated platforms, with a strong focus on operational data analysis to drive measurable improvements in business outcomes. Proficient in cross-functional collaboration and stakeholder engagement to enhance technology adoption and performance.
Highest-signal resume keywords
Business Requirements DefinitionProject ManagementCross-Functional CommunicationAI-Enabled Capabilities ImplementationContact Center Technology Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementProgram ManagementBusiness Requirements DefinitionOperational Data AnalysisSystem OptimizationTechnology IntegrationPerformance MonitoringWorkflow OrchestrationAI-Enabled ExperiencesDigital Accessibility Knowledge
Soft Skills
Problem-SolvingDecision-Making
Tools & Technologies
CRM SystemsIntegrated PlatformsAssistive Technologies
Industry Keywords
WCAG 2.2 AA StandardsBusiness Technology ExperienceProduction PerformanceStakeholder EngagementFinancial Oversight
About the role
Key responsibilities & impact- Own the business technology experience for an assigned CES technology domain
- Define business requirements and acceptance criteria for Product and Engineering
- Provide business acceptance and determine readiness for adoption and scale
- Own integration across tools, platforms, vendors, and adjacent technology domains
- Monitor production performance, reliability, adoption, and business impact
- Identify defects, friction, and optimization opportunities using data and associate feedback
- Implement and optimize AI-enabled capabilities with Product and Engineering
- Drive measurable improvements in AHT, RCR, TTP, associate effort, and customer outcomes
- Collaborate with Operations, Product, Engineering, Analytics, and business units
- Support program management, stakeholder engagement, financial oversight, and business operations
Requirements
What you’ll need- Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years’ experience in project management, program management, program operations, or related area; or 6 years’ experience in those areas
- Experience defining business requirements and partnering with Product and Engineering to deliver technology capabilities
- Experience owning or optimizing systems, platforms, or capabilities in production
- Ability to use operational data and business outcomes to identify and drive improvements
- Strong cross-functional communication, problem-solving, and decision-making skills
- Experience with contact center technology, CRM, agent-facing systems, workflow orchestration, or AI-enabled experiences preferred
- Experience across integrated platforms, vendors, system modernization, or technology rationalization preferred
- Master's degree and 3 years' experience in related areas preferred
- Knowledge of WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices preferred
Benefits
Comp & perks- Performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U Walmart-paid education benefit, including tuition, books, and fees for eligible programs
- English Language Learning and short-form certificates through Live Better U