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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in control room operations, including monitoring alerts and managing incidents, while effectively utilizing job scheduling tools like Control-M and ticketing systems such as ServiceNow. Possesses a foundational understanding of mainframe environments and batch processing, ensuring adherence to SOPs and SLAs.
Highest-signal resume keywords
Control-M Job SchedulingZ/OS System MonitoringServiceNow Ticket ManagementBatch Processing SupportProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Job Control Language (JCL)Batch Processing ConceptsMainframe Tools and UtilitiesIncident ManagementSystem Health Monitoring
Soft Skills
Attention to DetailTeam CollaborationCustomer Support Orientation
Tools & Technologies
Control-MServiceNowChronosZoomMicrosoft TeamsSlack
Industry Keywords
Technology OperationsControl RoomData Center Operations24x7 Shift EnvironmentSOPs
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Perform daily control room operations, including monitoring alerts, handling batch job abends, and managing incidents according to SOPs
- Execute Control-M activities, including holding, releasing, and restarting jobs
- Monitor batch flows and escalate issues to meet SLAs for critical processes
- Monitor z/OS systems, review logs, and perform initial troubleshooting
- Execute IPLs, maintenance implementations, and task restarts
- Monitor system health using Chronos and report issues to senior leads or SMEs
- Create, update, and manage incident tickets and RITMs in ServiceNow
- Support data centers by troubleshooting batch processing and printer-related problems
- Support and facilitate EDIM and related operational events
- Handle customer support requests via phone, email, and chat platforms
- Follow escalation procedures and SOPs for issue management and resolution
- Maintain documentation and communicate issues during shift handovers
Requirements
What you’ll need- 1–3 years of experience in technology operations, control room, or system administration
- Basic knowledge of mainframe environments (z/OS) and batch processing concepts
- Experience with job scheduling tools such as Control-M
- Familiarity with ServiceNow or similar ticketing systems
- Ability to work in a 24x7 shift-based environment
- Exposure to mainframe tools and utilities
- Basic understanding of JCL (Job Control Language)
- Experience supporting data center operations
- Familiarity with monitoring tools such as Chronos
- Experience using Zoom, Microsoft Teams, and Slack
- Strong problem-solving skills and attention to detail
- Ability to work effectively in a team and escalate issues appropriately
- Ability to follow processes and SOPs
- Customer support orientation
Benefits
Comp & perks- Incentive awards for performance
- Maternity and parental leave
- Paid time off (PTO)
- Health benefits