Systems Administrator – Technology Operations

Walmart

. Perform daily control room operations, including monitoring alerts, handling batch job abends, and managing incidents according to SOPs .

Posted 10/13/2026full-timeChennai • IndiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in control room operations, including monitoring alerts and managing incidents, while effectively utilizing job scheduling tools like Control-M and ticketing systems such as ServiceNow. Proficient in troubleshooting mainframe environments and batch processing, with strong problem-solving skills and the ability to work in a 24x7 shift-based environment.

Highest-signal resume keywords

Control-M Job SchedulingZ/OS System MonitoringServiceNow Ticket ManagementBatch Processing TroubleshootingChronos Monitoring

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Job Control Language (JCL)Batch Processing ConceptsIncident ManagementSystem AdministrationControl Room Operations

Soft Skills

Problem-SolvingAttention to DetailTeam CollaborationEffective Communication

Tools & Technologies

Control-MServiceNowChronosZoomMicrosoft TeamsSlack

Industry Keywords

Data Center OperationsMainframe Environments24x7 Shift-Based EnvironmentSOPsEscalation Procedures

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Perform daily control room operations, including monitoring alerts, handling batch job abends, and managing incidents according to SOPs
Execute Control-M activities including holding, releasing, and restarting jobs
Monitor batch flows and escalate issues to meet SLAs for critical processes
Monitor z/OS systems, review logs, and perform initial troubleshooting
Execute IPLs, maintenance implementations, and task restarts (bounce activities)
Monitor system health using Chronos and report issues to senior leads or SMEs
Create, update, and manage incident tickets and RITMs in ServiceNow
Support data centers by troubleshooting batch processing and printer-related issues
Support EDIM and related operational events
Handle customer support requests via phone, email, Zoom, Teams, and Slack while meeting response SLAs
Follow escalation procedures and SOPs
Maintain documentation and communicate issues during shift handovers
Work with senior team members, SMEs, internal customers, and geographically distributed cross-functional teams

Requirements

What you’ll need

1–3 years of experience in technology operations, control room, or system administration
Basic knowledge of mainframe environments (z/OS) and batch processing concepts
Experience with job scheduling tools such as Control-M
Familiarity with ServiceNow or similar ticketing systems
Strong problem-solving skills and attention to detail
Ability to work in a 24x7 shift-based environment
Exposure to mainframe tools and utilities
Basic understanding of JCL (Job Control Language)
Experience supporting data center operations
Familiarity with monitoring tools such as Chronos
Experience using Zoom, Microsoft Teams, and Slack
Ability to work effectively in a team and escalate issues appropriately

Benefits

Comp & perks

Full-time employment
24/7 operational support environment with rotating shifts