Customer Resolutions Team Leader

Wandle

. Lead, motivate and develop a team of Customer Resolution Officers .

Posted 9/28/2026full-timeUnited KingdomSenior💰 £45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in complaint resolution and team leadership within the social housing sector, ensuring compliance with the Housing Ombudsman Complaint Handling Code while fostering a culture of continuous improvement.

Highest-signal resume keywords

Team LeadershipComplaint ResolutionCoaching SkillsHousing Ombudsman KnowledgeSocial Housing Regulatory Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Mentoring SkillsVerbal CommunicationWritten Communication

Industry Keywords

Customer ResolutionCase ManagementContinuous ImprovementOrganisational PoliciesRight to Work in the UK

About the role

Key responsibilities & impact

Lead, motivate and develop a team of Customer Resolution Officers
Deliver excellent Stage 1 complaint resolutions
Work with the Complaints Improvement Manager and teams across the organisation
Support complaint resolution and positive customer outcomes
Ensure accurate record keeping and case management across the team
Drive a culture of learning and continuous improvement
Ensure Stage 1 complaints are handled consistently, in line with organisational policies and compliant with the Housing Ombudsman's Complaint Handling Code

Requirements

What you’ll need

Strong mentoring and coaching skills
Experience of being a direct line manager
Experience within a complaints function
Strong verbal and written communication skills
Knowledge of the Housing Ombudsman Complaint Handling Code
Knowledge of the social housing regulatory environment
Must already have and be able to provide proof of the right to work in the United Kingdom
Wandle is unable to sponsor visas

Benefits

Comp & perks

Wandle offers great benefits across the business; details are provided in the Recruitment Pack
Hybrid working arrangement