Wandle

Team Leader

• Lead, motivate and develop a team of Customer Resolution Officers
• Deliver excellent Stage 1 complaint resolutions
• Work with the Complaints Improvement Manager and teams across the organisation
• Support complaint resolution and positive customer outcomes
• Ensure accurate record keeping and case management across the team
• Drive a culture of learning and continuous improvement
• Ensure Stage 1 complaints are handled consistently, in line with organisational policies and compliant with the Housing Ombudsman's Complaint Handling Code

Customer Resolutions Team Leader

Project Manager

• Own delivery of projects focused on improving customer outcomes and making it easier for colleagues to deliver services
• Ensure projects are delivered to quality, on time and on budget
• Build relationships with customers, senior managers, functional leads and operational teams
• Deliver project benefits through collaboration with stakeholders
• Maintain project momentum and embed holistic, sustainable changes in Wandle's ways of working
• Work predominantly within the Contact and Digital Workstream of the Change Programme
• Manage change from project initiation through to delivery

Business Intelligence Analyst

• Lead Wandle’s approach to business intelligence, digital, and IT
• Shape the enterprise data strategy
• Strengthen data governance and quality
• Build confidence in self-service reporting
• Help create a single version of the truth that colleagues trust and use
• Lead thinking on digital, technology, and AI
• Ensure tools, systems, and infrastructure support better customer and colleague experiences
• Explore innovation safely, ethically, and purposefully
• Provide senior oversight across IT and digital
• Turn information into action, better choices, and measurable improvement

Customer Resolutions Team Leader

Project Manager

Head of Business Intelligence, IT