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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and organizational abilities to effectively manage administrative tasks and inquiries for leaseholders and shared owners. Proficient in data management and collaboration with internal teams and external stakeholders to ensure efficient service delivery.
Highest-signal resume keywords
Customer Service ExperienceOrganizational SkillsData ManagementMicrosoft Office ProficiencyCRM Dynamics Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Administrative SkillsData AccuracyFinancial Information HandlingEnquiry ResolutionLease Extension Processing
Soft Skills
Attention to DetailCollaborationRelationship Building
Tools & Technologies
Microsoft OfficeCRM Dynamics
Industry Keywords
Homeownership AdministrationLeaseholder ManagementShared Ownership
About the role
Key responsibilities & impact- Act as the first point of contact for leaseholders and shared owners
- Provide excellent customer service and resolve enquiries
- Manage the Homeownership administration function
- Handle resales and lease extension enquiries
- Triage the mailbox
- Process Managing Agent invoicing
- Update homeowners’ records and key trackers
- Coordinate information and maintain accurate data
- Work closely with internal teams and external stakeholders
- Support the Homeownership Team in delivering an efficient service to leaseholders and shared owners
Requirements
What you’ll need- Experience in a busy administrative or customer service role
- Strong customer experience skills with experience handling enquiries and delivering positive outcomes
- Strong organisational skills with the ability to manage multiple priorities and deadlines
- Excellent IT skills, including Microsoft Office and database/systems management (CRM Dynamics)
- High attention to detail and accuracy when handling data, records and financial information
- Ability to work collaboratively and build effective relationships across teams
- Must already have and be able to provide proof of the Right to Work in the United Kingdom
- Visa sponsorship is unavailable
Benefits
Comp & perks- Hybrid working (2 office days per week)
- Inclusive employer committed to supporting reasonable adjustments during the hiring process