Category Manager

Warby Parker

. Manage and strengthen the relationship with a key external partner .

Posted 10/22/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $96,250 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing external partnerships and optimizing operational workflows to enhance customer service delivery and financial performance. Proven ability to execute multi-channel initiatives and lead product launches in retail or e-commerce environments.

Highest-signal resume keywords

Category ManagementAccount ManagementData-Driven Problem-SolvingCustomer-Centric Program LaunchesOperational Insights

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Multi-Channel InitiativesOperational WorkflowsFinancial Health OptimizationBusiness Performance MetricsProduct Roadmap Execution

Soft Skills

Clear Communication SkillsRelationship ManagementProblem-Solving Ability

Industry Keywords

Paid Protection PlansWarranty ProductsMembership ModelsRetailE-CommerceInsurance Industry

About the role

Key responsibilities & impact

Manage and strengthen the relationship with a key external partner
Ensure seamless daily operations and high-quality customer service delivery
Optimize the financial health and business performance metrics of the paid protection plan
Identify efficiency gains and long-term growth opportunities
Partner with retail, e-commerce, and customer service teams
Align execution and maximize the reach of Warby Parker Care initiatives
Lead the rollout and expansion of new product roadmap features
Manage execution from initial concept to channel launch

Requirements

What you’ll need

5+ years of professional experience in category management, account management, or management consulting
Data-driven problem-solving ability
Ability to uncover operational insights
Clear communication skills
Experience guiding external partners toward shared goals
Experience ensuring smooth operational workflows
Track record of executing multi-channel initiatives
Experience delivering customer-centric program launches
Prior experience managing or scaling paid protection plans, warranty products, or membership models in a retail or e-commerce setting (extra credit)
Background or experience working within the insurance industry (extra credit)

Benefits

Comp & perks

Health, vision, and dental insurance
Life and AD&D Insurance
Paid sick leave
Paid holidays
Vacation days per year
Retirement savings plan (401(k))
Parental leave (non-birthing parents included)
Short-term disability
Employee Stock Purchase Plan
Employee Assistance Program (EAP)
Bereavement Support
Optical Education Reimbursement
Free eyewear
Overtime pay eligibility for non-exempt employees working more than 40 hours in a workweek