Warby Parker

Product Manager

• Manage the product team responsible for features used by Business Systems teams
• Identify and lead the end-to-end lifecycle of features based on business objectives, metrics, and analyses
• Ensure timely delivery of effective solutions
• Partner with stakeholders to launch new features and products that improve business operations and customer experience
• Build and prioritize a roadmap with Supply Chain and Operations stakeholders
• Lead and mobilize Digital Product and Technology teams on cross-functional projects

Manager

• Lead a manufacturing team accountable for the operational performance of the third-party manufacturing network
• Manage KPIs related to quality, on-time fulfillment, cost, inventory control, and more
• Drive process improvements to reduce variability and lead time from order approval to final delivery
• Oversee capacity planning tools to meet current and future demand
• Support the launch of new lens offerings
• Serve as liaison between manufacturing partners and internal stakeholders, including Customer Experience, Technology, Consumer Insights, Finance, and Merchandising
• Develop, maintain, and train partners on SOPs incorporating stakeholder process requirements to facilitate manufacturing consistency and customer experience
• Improve, measure, and regularly report metrics to stakeholders
• Report to the Director of Manufacturing

Manufacturing Manager

• Lead development and sourcing of frames, packaging, and accessories with designers
• Manage multiple factory relationships across the end-to-end product lifecycle
• Partner with designers on seasonal, chase, and long-term innovation development
• Collaborate with internal teams to understand quality, price, and design needs
• Create and implement development calendars and maintain partner adherence to timelines
• Assess vendor base and spending, including forecasting, capacity planning, sampling, and manufacturing lead times
• Oversee purchasing of frames, accessories, and packaging
• Measure product delivery and quality performance
• Negotiate costs and evaluate product, vendor, and volume cost trade-offs
• Manage onboarding processes for new frame vendors and facilitate the Vendor Compliance Manual
• Define and report KPIs for vendor scorecards, internal performance measures, and department goals
• Report to the Director of Product Development within the Product Strategy team

Product Manager

Manufacturing Manager

Manager, Product Development