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Business Operations Manager, Architecture & Interior Design
Ware Malcomb. Partner with office and studio leaders to assess business operations using office financials, project portfolio, and practice fundamentals .
About the role
Key responsibilities & impact- Partner with office and studio leaders to assess business operations using office financials, project portfolio, and practice fundamentals
- Develop organizational charts and staffing road maps based on financials, skill sets, and project types
- Vet, interview, and hire candidates
- Create weekly forecast updates and action plans with regional leadership
- Review proposals and pursuits, maintain opportunity forecasts, and ensure competitive fees and achievable project scopes
- Reassign staff between offices and assist with staffing adjustments
- Review, stamp, and sign construction documents in the office
- Review project billing drafts against forecasts before submitting to accounting
- Ensure Project Planner work plans align staffing with revenue and maintain a minimum 15% profit margin
- Conduct weekly project manager meetings covering forecasts, QA/QC, project awareness, accounts receivable, client or consultant issues, and resource status
- Develop and monitor a strategic business plan
- Build relationships with corporate enterprise teams to support project performance and service delivery
- Ensure high client service and repeat business through effective QA/QC processes
- Serve as a technical resource to staff
- Identify and discuss HR issues with office and group leaders
- Foster a strong team atmosphere and positive morale
- Oversee office training in technical topics, processes, software, financial management, and project management
- Attend the annual Business Management Summit and disseminate information to office staff
- Discuss project liability concerns with office and studio leaders
Requirements
What you’ll need- Preferred equivalent of a bachelor’s degree in architecture, interior design, or civil engineering
- 8 years of practice experience
- 2 years of project management experience leading successful project teams, inclusive of resource teams, or equivalent business operations experience
- Excellent communication skills
Benefits
Comp & perks- Full-time, long-term position
- Hybrid work arrangement