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Slot Attendant
WarHorse Gaming. Maintain a visible presence on the gaming floor and respond to guest requests and service needs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong guest service capabilities, including the ability to assist with slot machine operations and resolve guest concerns while maintaining compliance with gaming regulations. Proficient in using mobile devices and technology to enhance guest experiences and support team operations.
Highest-signal resume keywords
Customer Service ExperienceNebraska Gaming LicenseSlot Machine OperationCommunication SkillsMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Slot Machine OperationManual Jackpot PayoutsTroubleshootingTicket Printer RefillingGaming Regulations Compliance
Soft Skills
Interpersonal SkillsProblem ResolutionTeam CollaborationProfessionalismFlexibility
Tools & Technologies
Mobile DevicesTabletsTouchscreen TechnologySmartphonesTablet-Based Applications
Certifications & Qualifications
Nebraska Gaming License
Industry Keywords
Gaming IndustryCasino OperationsHospitalityEntertainment IndustryCompulsive Gambling Plan Compliance
About the role
Key responsibilities & impact- Maintain a visible presence on the gaming floor and respond to guest requests and service needs
- Provide professional, courteous, and friendly guest service
- Assist guests with slot machine operation and explain game rules, payouts, and jackpots
- Resolve guest concerns and support guest satisfaction
- Perform slot machine resets and manual jackpot payouts according to company procedures and gaming regulations
- Refill ticket printers and perform minor troubleshooting and repairs on slot machines and related equipment
- Maintain accountability and security of assigned keys, radios, handheld devices, and other company-issued equipment
- Serve as a signatory on hand-paid jackpots as required
- Create player accounts and issue player loyalty cards
- Assist with beverage requests and coordinate service when needed
- Maintain professional relationships with guests, team members, and leadership
- Participate in required training programs and departmental meetings
- Assist in onboarding and training new team members as assigned
- Comply with the Company Compulsive and Problem Gambling Plan and regulations regarding minors and intoxicated persons
- Adhere to company, departmental, gaming regulatory, and safety policies and procedures
- Maintain scheduling flexibility and perform other duties as assigned
Requirements
What you’ll need- Must be at least 21 years of age
- High School Diploma, GED, or equivalent experience
- Previous customer service experience
- Ability to obtain and maintain a Nebraska Gaming License
- Strong communication and interpersonal skills
- Ability to use mobile devices, tablets, and touchscreen technology
- Commitment to providing outstanding guest service
- Evening, weekend, holiday, and varying shifts required based on business needs
- Preferred: One (1) year of experience in the gaming, casino, hospitality, or entertainment industry
- Preferred: Experience with slot systems and casino operations
- Preferred: Proficiency with Microsoft Office applications
- Preferred: Experience using smartphones and tablet-based applications
Benefits
Comp & perks- Medical, Dental, and Vision Insurance
- Federal Employees Medical Coverage
- 401(k) with Day One Vesting and Company Match
- Quarterly Incentive Program
- Paid Vacation, Holidays, and Sick Time
- Discounted Team Member Meal Program
- Additional Voluntary Benefit Options
- Tips