WarHorse Gaming

General

• Conduct thorough, timely, objective, and confidential workplace investigations
• Address employee relations concerns involving workplace conduct, policy violations, harassment, discrimination, and other Team Member matters
• Partner with managers and HR leadership to resolve complex Team Member relations issues
• Provide HR guidance to leaders regarding employee relations matters, company policies, performance concerns, and workplace issues
• Maintain accurate and confidential documentation related to investigations and employee relations matters
• Conduct regular meetings with assigned business units to identify concerns and provide HR support
• Analyze employee relations trends and metrics to identify opportunities for improvement
• Partner with management and Team Members to improve workplace relationships, morale, productivity, engagement, and retention
• Support Team Member counseling, exit interviews, and other employee relations processes
• Partner with the engagement team to strengthen communication between Team Members and leadership
• Plan and execute quarterly Team Member events and engagement initiatives
• Partner with HR leadership on annual holiday events, anniversary events, recognition programs, and other Team Member activities
• Practice, support, and promote the Mission, Vision, and Values of WarHorse Gaming, LLC
• Perform other duties as assigned
• Regularly travel between administrative offices and WarHorse Gaming casino locations

Team Member Relations Specialist

Manager

• Oversee daily operations of the Slot department
• Ensure exceptional guest service, operational efficiency, regulatory compliance, and team performance
• Plan, organize, and direct slot operations
• Develop service standards, maximize productivity, and support profitability goals
• Practice, support, and uphold the Mission, Vision, and Values of WarHorse Gaming
• Assist in developing and implementing customer service strategies for Slot Operations
• Process jackpots and manual hand-pays in accordance with internal controls and standard operating procedures
• Serve as a signatory on hand-paid jackpots as authorized by internal controls
• Monitor business levels and develop schedules supporting operational and guest service standards
• Document and report cash operation transactions in accordance with federal currency reporting and compliance standards
• Respond to guest inquiries and concerns; take ownership of guest and team member issues through resolution
• Explain game combinations, payouts, and slot procedures
• Maintain security and accountability for assigned keys, radios, handheld devices, and company equipment
• Identify and report unsafe conditions or practices
• Foster a professional, respectful, and team-oriented work environment
• Ensure adherence to attendance expectations, gaming regulations, departmental standards, and company policies
• Attend required meetings and training sessions
• Manage departmental projects and operational assignments within established timelines
• Read, understand, and follow the WarHorse Responsible Gambling Plan
• Ensure compliance with regulations regarding service to minors and intoxicated persons
• Support training, mentoring, and development of team members
• Maintain flexibility in scheduling based on operational demands
• Perform additional duties as assigned

Slot Shift Manager – Grave Shift

Supervisor

• Practice, support, and uphold the Mission, Vision, and Values of WarHorse Gaming
• Supervise and direct the daily activities of Environmental Services team members
• Assign daily work responsibilities and inspect completed work for quality and compliance
• Conduct routine inspections of public areas, offices, hallways, stairwells, restrooms, and VIP areas
• Lead daily pre-shift meetings and communicate operational priorities
• Ensure cleaning equipment, carts, and supplies are properly maintained, stocked, and safely used
• Coordinate preventative cleaning schedules and special projects
• Work closely with the Facilities Department to submit and monitor work orders through completion
• Respond to guest and team member concerns regarding cleanliness or maintenance
• Train, coach, and mentor EVS team members on cleaning techniques, safety procedures, and company policies
• Monitor inventory and usage of cleaning supplies and equipment
• Complete inspections, reports, and departmental documentation
• Demonstrate knowledge of cleaning chemicals, equipment, and safe handling procedures
• Assist with onboarding, training, and performance evaluations
• Maintain compliance with OSHA, company safety standards, and regulatory requirements
• Perform other duties as assigned

EVS Supervisor

• Oversee beverage operations during an assigned shift
• Provide hands-on leadership to beverage team members
• Provide tools, training, communication, and resources for exceptional guest service
• Assist with scheduling to ensure appropriate staffing during regular operations, special events, and peak periods
• Monitor beverage inventory and maintain supplies
• Participate in weekly inventory counts and assist with weekly and monthly ordering
• Ensure proper payment collection and approved complimentary authorization for food and beverage transactions
• Assist with cash handling and balancing registers, reporting discrepancies
• Ensure beverages are prepared and served efficiently while maintaining quality and service standards
• Maintain compliance with responsible alcohol service requirements, including TIPS training
• Assist in developing beverage promotions, specialty drinks, and revenue-generating initiatives
• Stay informed of beverage industry trends, service innovations, and guest preferences
• Attend required meetings and training sessions and ensure team compliance with certifications
• Maintain compliance with company policies, internal controls, gaming regulations, and applicable legal requirements
• Promote positive guest relations, employee engagement, and teamwork
• Perform other duties as assigned

Beverage Shift Supervisor

Compliance

• Support the Director of Compliance and Anti-Money Laundering (AML) team with federal and state regulatory compliance
• Manage and maintain the Title 31 Compliance Program
• Ensure accurate capture of currency transactions, daily audits, and timely filing of Currency Transaction Reports (CTRs) and Suspicious Activity Reports (SARs)
• Support the Know Your Customer (KYC) program, including patron reviews and risk rating
• Conduct AML investigations, including customer due diligence (CDD) and enhanced due diligence (EDD)
• Analyze exception reports and transaction discrepancies and recommend actions to leadership
• Develop monitoring criteria with internal teams to detect unusual activity
• Identify and investigate suspicious activities and prepare detailed SAR narratives
• Provide guidance to internal and external partners regarding AML obligations
• Assist with AML audits and regulatory reporting
• Support development of AML programs, training materials, and system capabilities
• Conduct routine assessments of Responsible Gaming compliance with Nebraska Racing and Gaming Commission standards
• Assist with compliance investigations, audits, and special projects
• Maintain confidentiality, accurate records, company policies, and regulatory standards
• Perform data entry, scanning, file maintenance, and report preparation
• Foster cross-department collaboration and positive team member relations

Compliance Specialist

Human Resources

• Oversee the day-to-day operations of the Human Resources team
• Supervise the daily activities of the HR Specialist, HR Generalist, and Team Member Relations Specialist
• Provide day-to-day guidance, coaching, and support to HR team members
• Partner with managers and supervisors on team member relations, concerns, performance management, and HR policies
• Prioritize department workload and ensure HR initiatives and daily operations are completed effectively
• Coach and develop HR team members through training, feedback, and support
• Guide department leaders on concerns, corrective actions, investigations, and policy interpretation
• Lead property-level HR projects and initiatives supporting operational and business goals
• Identify workforce needs and recommend HR solutions
• Review and monitor HR processes for consistency, compliance, and alignment with company policies and regulations
• Assist with onboarding, compliance, and other HR processes
• Support organizational change, HR programs, process improvements, and department initiatives
• Participate in property initiatives and leadership meetings as assigned
• Serve as backup to the Human Resources Manager and assist with department planning and daily operations
• Maintain confidentiality of sensitive team member and business information
• Maintain knowledge of employment laws, HR best practices, and gaming regulations through continuing education and training
• Perform other duties as assigned

Human Resources Supervisor

• Maintain a visible presence on the gaming floor and respond to guest requests and service needs
• Provide professional, courteous, and friendly guest service
• Assist guests with slot machine operation and explain game rules, payouts, and jackpots
• Resolve guest concerns and support guest satisfaction
• Perform slot machine resets and manual jackpot payouts according to company procedures and gaming regulations
• Refill ticket printers and perform minor troubleshooting and repairs on slot machines and related equipment
• Maintain accountability and security of assigned keys, radios, handheld devices, and other company-issued equipment
• Serve as a signatory on hand-paid jackpots as required
• Create player accounts and issue player loyalty cards
• Assist with beverage requests and coordinate service when needed
• Maintain professional relationships with guests, team members, and leadership
• Participate in required training programs and departmental meetings
• Assist in onboarding and training new team members as assigned
• Comply with the Company Compulsive and Problem Gambling Plan and regulations regarding minors and intoxicated persons
• Adhere to company, departmental, gaming regulatory, and safety policies and procedures
• Maintain scheduling flexibility and perform other duties as assigned