Slot Floor Supervisor – Grave Shift

WarHorse Gaming

. Oversee daily slot floor operations in accordance with company policies, procedures, and regulatory requirements .

Posted 10/27/2026full-timeLincoln • Nebraska • United StatesMid-LevelSenior💰 $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while overseeing slot floor operations and ensuring compliance with regulatory requirements. Proficient in customer service strategies and capable of managing staff schedules in a high-volume casino environment.

Highest-signal resume keywords

Guest Service ExperienceSlot Machine Technical KnowledgeMicrosoft Office Suite ProficiencyAnalytical Problem-Solving SkillsTeam Training and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service StrategiesSlot Systems KnowledgeOperational ComplianceScheduling ManagementCurrency Transaction ReportingProblem Gambling RegulationsMobile Device ProficiencyAnalytical SkillsDecision-Making AbilitiesAbility to Lift 50 Pounds

Soft Skills

EmpathyActive ListeningProfessionalismAttention to DetailFlexibility

Tools & Technologies

Player Tracking SystemsHandheld DevicesCommunication EquipmentTouchscreen Technology

Industry Keywords

Casino EnvironmentHigh-Volume OperationsCustomer Service-DrivenRegulatory ComplianceCompulsive Gambling Plan

About the role

Key responsibilities & impact

Oversee daily slot floor operations in accordance with company policies, procedures, and regulatory requirements
Support and reinforce exceptional guest service standards across the Slot Operations team
Assist with developing and implementing customer service strategies for Slot Operations
Pay and/or verify jackpots over predetermined thresholds in accordance with Internal Controls
Create and manage daily and weekly staff schedules based on operational needs
Ensure compliance with federal currency transaction reporting requirements
Respond to guest concerns professionally, demonstrating empathy, active listening, and follow-through
Maintain accountability for assigned keys, radios, handheld devices, and other company-issued equipment
Attend all required training sessions and operational meetings
Follow the Company Compulsive and Problem Gambling Plan, including regulations prohibiting service to minors or intoxicated guests
Maintain scheduling flexibility to support business demands
Perform other duties as assigned
Work in a casino environment with exposure to secondhand smoke; stand and walk for prolonged periods; regularly use handheld devices and communication equipment

Requirements

What you’ll need

Must be 21 years of age or older
High school diploma, GED, or equivalent experience
Minimum of three (3) years of experience in a guest service or customer service–driven environment
Strong organizational skills and attention to detail
Excellent analytical, problem-solving, and decision-making abilities
Proficiency with Microsoft Office Suite or related software
Ability to use mobile devices, tablets, and touchscreen technology
Experience in a high-volume, complex resort or casino environment (preferred)
Technical knowledge of slot machines and slot systems (preferred)
Experience training or mentoring team members (preferred)
Familiarity with player tracking systems and complimentary guidelines (preferred)
Ability to work varying schedules, including nights, weekends, holidays, and extended hours based on business needs
Ability to lift up to 50 pounds
Successful completion of pre-employment drug screening; employees may be subject to random drug screenings during employment

Benefits

Comp & perks

Federal Employees Medical Coverage
Full Insurance Coverage offerings
401K with Immediate Vesting & Company Match
Quarterly Incentive Program
Vacation, Holiday & Sick Days
Discounted Meal Program
Career stability and opportunities across diverse industries
A collaborative work environment that encourages innovation and professional growth