Director of Operational Excellence

WarrCloud Inc.

. Serve as the bridge between Production, Product, Technology, Quality, Data, and Leadership .

Posted 10/2/2026full-timeRemote • United StatesLead💰 $120,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Operational Excellence and Process Improvement, with a strong focus on Lean, Six Sigma, and change management. Capable of leading cross-functional teams to drive large-scale transformation initiatives and optimize automotive warranty claims processes.

Highest-signal resume keywords

Operational ExcellenceProcess ImprovementLean MethodologySix SigmaChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process MappingRoot-Cause AnalysisData AnalysisBusiness Case DevelopmentContinuous ImprovementProject ManagementAutomation TechnologiesOperational AnalyticsPerformance BenchmarkingWorkflow Optimization

Soft Skills

Influencing Without AuthorityCross-Functional CollaborationAnalytical ThinkingCommunication SkillsLeadership

Tools & Technologies

RPAAIMachine LearningAPIsProcess Mining

Industry Keywords

Automotive Warranty ClaimsDealership Fixed OperationsOEM Warranty ProcessesDMS WorkflowsAutomotive SaaS

Tech Stack

Tools & technologies

RPA

About the role

Key responsibilities & impact

Serve as the bridge between Production, Product, Technology, Quality, Data, and Leadership
Lead operational excellence strategy and continuous-improvement frameworks for claims processing
Identify opportunities to improve productivity, quality, cost, speed, and scalability
Build prioritized improvement portfolios, business cases, ROI expectations, and executive progress reports
Map, analyze, standardize, document, and optimize end-to-end automotive warranty claims processes
Partner with Production to diagnose root causes, design and test improvements, implement standards, measure results, and transition sustainable improvements into Production ownership
Lead Lean, Six Sigma, Kaizen, and other structured improvement methodologies
Lead cross-functional improvement and transformation projects
Identify automation opportunities involving RPA, AI, machine learning, APIs, workflow automation, and related technologies
Partner with Product and Technology on operational requirements, future-state workflows, product roadmap planning, and technology validation
Develop operational analytics, benchmarks, dashboards, and process-mining approaches
Design scalable operating models and workflows for rapid growth and new customers/OEMs
Lead change-management plans, pilots, adoption measurement, and post-implementation reviews

Requirements

What you’ll need

7–10+ years of experience in Operational Excellence, Process Improvement, Business Transformation, Operations Strategy, Consulting, or related fields
Demonstrated experience leading large-scale process improvement initiatives
Strong understanding of Lean, Six Sigma, process mapping, root-cause analysis, and continuous improvement
Experience working with technology and product organizations
Strong analytical and financial business-case skills
Demonstrated ability to influence cross-functional teams without direct authority
Experience translating data into operational recommendations
Strong project and change-management capabilities
Preferred automotive experience in automotive warranty claims, dealership fixed operations, automotive BPO, OEM warranty processes, DMS workflows, warranty administration, multi-OEM environments, or automotive SaaS/technology-enabled services
Applicants advancing in the selection process must complete the Culture Index survey for further consideration

Benefits

Comp & perks

100% Covered Medical
Unlimited/Flexible PTO Policy
Stock Options
401k with Employer Contribution
Remote Work Flexibility
10 Paid Holidays Per Year
Performance-based bonus opportunities
Flexible, humble, and kind company culture
Supportive teams
Hands-on work with cutting-edge AI/ML technology