WarrCloud Inc.

Operations

• Serve as the bridge between Production, Product, Technology, Quality, Data, and Leadership
• Lead operational excellence strategy and continuous-improvement frameworks for claims processing
• Identify opportunities to improve productivity, quality, cost, speed, and scalability
• Build prioritized improvement portfolios, business cases, ROI expectations, and executive progress reports
• Map, analyze, standardize, document, and optimize end-to-end automotive warranty claims processes
• Partner with Production to diagnose root causes, design and test improvements, implement standards, measure results, and transition sustainable improvements into Production ownership
• Lead Lean, Six Sigma, Kaizen, and other structured improvement methodologies
• Lead cross-functional improvement and transformation projects
• Identify automation opportunities involving RPA, AI, machine learning, APIs, workflow automation, and related technologies
• Partner with Product and Technology on operational requirements, future-state workflows, product roadmap planning, and technology validation
• Develop operational analytics, benchmarks, dashboards, and process-mining approaches
• Design scalable operating models and workflows for rapid growth and new customers/OEMs
• Lead change-management plans, pilots, adoption measurement, and post-implementation reviews

Director of Operational Excellence

IT Support

• Report to the IT Manager.
• Provide first-level, front-line technical support to internal employees and technical integration support for external customers.
• Diagnose, troubleshoot, and resolve software, hardware, network, and VPN connectivity issues.
• Create, monitor, and resolve support tickets within the Jira JTSM ticket management system, escalating to the IT Support Specialist as appropriate.
• Troubleshoot basic network issues, VPN connections, and wireless connectivity for internal staff.
• Implement and support remote access solutions, including site-to-site connectivity.
• Administer user accounts and permissions across Google Workspace and other internal systems.
• Maintain accurate logs of technical events, systemic problems, and corresponding resolutions.
• Drive high customer satisfaction through timely, professional, and clear communication.
• Perform other related IT support duties and special projects as assigned.

Director of Operational Excellence

IT Help Desk Technician