IT Help Desk Technician

WarrCloud Inc.

. Report to the IT Manager. . Provide first-level, front-line technical support to internal employees and technical integration support for external customers. . Diagnose, troubleshoot, and resolve software, hardware

Posted 9/25/2026full-timeRemote • United StatesJuniorMid-Level💰 $48,000 - $53,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing first-level technical support, troubleshooting software, hardware, and network issues, while ensuring high customer satisfaction through effective communication. Proficient in managing user accounts and permissions within Google Workspace and utilizing ticket management systems like Jira JTSM.

Highest-signal resume keywords

Help Desk SupportTechnical TroubleshootingCustomer Service OrientationWindows Operating SystemsGoogle Workspace Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingNetwork ConnectivityVPN ConfigurationTicket ManagementUser Account AdministrationWireless ConnectivityMobile Device SupportSystemic Problem ResolutionIT Infrastructure Knowledge

Soft Skills

Verbal CommunicationWritten CommunicationTime ManagementSelf-StarterResourcefulness

Tools & Technologies

Jira JTSMGoogle Workspace

Industry Keywords

Help Desk TechnicianIT Customer ServiceTechnical Integration SupportRemote Access SolutionsTechnical Event Logging

About the role

Key responsibilities & impact

Report to the IT Manager.
Provide first-level, front-line technical support to internal employees and technical integration support for external customers.
Diagnose, troubleshoot, and resolve software, hardware, network, and VPN connectivity issues.
Create, monitor, and resolve support tickets within the Jira JTSM ticket management system, escalating to the IT Support Specialist as appropriate.
Troubleshoot basic network issues, VPN connections, and wireless connectivity for internal staff.
Implement and support remote access solutions, including site-to-site connectivity.
Administer user accounts and permissions across Google Workspace and other internal systems.
Maintain accurate logs of technical events, systemic problems, and corresponding resolutions.
Drive high customer satisfaction through timely, professional, and clear communication.
Perform other related IT support duties and special projects as assigned.

Requirements

What you’ll need

High School Diploma, GED Equivalent, or equivalent combination of education and experience.
2+ years of professional experience as a Help Desk Technician or IT customer service support role.
Strong knowledge of computer systems, wireless connectivity, mobile devices, and core IT infrastructure. Windows Operating Systems.
Demonstrated ability to troubleshoot technical issues and explain complex solutions in a simplified manner.
Strong customer service orientation with excellent verbal and written communication skills.
Ability to manage and prioritize heavy workload and meet deadlines in a fast-paced environment.
Self-starter who is curious, resourceful, eager to learn, and holds themselves accountable.
Availability to work nights and weekends on a rotating basis, as needed.
Completion of the Culture Index survey is required for further consideration.

Benefits

Comp & perks

100% Covered Medical
Unlimited/Flexible PTO Policy
Stock Options
401k with Employer Contribution
Remote Work Flexibility
10 Paid Holidays Per Year
Annual bonus
Stable / Fast Growing / Exciting company
Chance to work with first of its kind AI/ML technology
Awesome company culture!