Team Lead

WarrCloud Inc.

. Lead a team of Warranty Administrators by providing daily guidance and support .

Posted 10/8/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading teams of Warranty Administrators, providing guidance, performance management, and technical support while ensuring effective communication and collaboration with stakeholders. Proficient in utilizing the WarrCloud Platform and various DMS systems to enhance operational efficiency and client satisfaction.

Highest-signal resume keywords

Warranty AdministrationTeam LeadershipWarrCloud PlatformPerformance ManagementTechnical Subject Matter Expert

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Warranty AdministrationPerformance ManagementTechnical SupportAccount ImplementationBilling Verification

Soft Skills

Strong Communication SkillsMotivational LeadershipProfessional Writing Skills

Tools & Technologies

WarrCloud PlatformDMS SystemsOEM-Based Software

Certifications & Qualifications

OEM Training Certification

Industry Keywords

Warranty SpecialistTalent DevelopmentClient Escalation Management

About the role

Key responsibilities & impact

Lead a team of Warranty Administrators by providing daily guidance and support
Facilitate team meetings
Participate in interviewing and selecting talent
Review, develop, and evaluate talent
Establish accountability through clear expectations and performance management
Model, train, and coach service-standard expectations
Motivate the team
Schedule Warranty Administrators and ensure coverage/back-up
Review, monitor, and adjust accounts and workloads for accuracy, efficiency, and productivity
Review each administrator’s accounts weekly
Verify end-of-month billing
Provide second-tier support for client escalations
Serve as an OEM and technical subject matter expert
Maintain OEM training and/or certification, if applicable
Collaborate with Product Management and Development on account implementation priorities for the Platform and Chirp
Participate in Sales calls and kickoff meetings

Requirements

What you’ll need

Prior experience as a Warranty Specialist
Strong communication skills and professional writing skills
Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software
Current WarrCloud employees applying must have mastered the “Recipe for Success” tools and principles, demonstrated through a live skills demonstration during the job interview
Previous management or leadership experience (Nice to Have)

Benefits

Comp & perks

Culture Index survey completion required for further consideration