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Wastequip

Customer Service Representative

Wastequip

. Respond promptly and effectively to customer inquiries, including price quotations, order processing, change requests, warranty claims, and status updates .

Posted 9/21/2026full-timeLithia Springs • United StatesMid-LevelSenior💰 $26 - $27 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively responding to inquiries, troubleshooting issues, and maintaining accurate records. Proficient in using ERP systems and Microsoft Office, with a focus on communication and collaboration across departments.

Highest-signal resume keywords
Customer Service ExperienceSalesforce Case DocumentationMicrosoft Office ProficiencyERP System ExperienceBilingual in English and Spanish

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Order ProcessingQuotation DevelopmentRecord Maintenance10-Key Numeric TypingBasic Mathematical Operations
Soft Skills
Excellent Written CommunicationExcellent Oral CommunicationMulti-Tasking AbilityCollaboration Skills
Tools & Technologies
SalesforceERP Systems
Industry Keywords
Customer InquiriesWarranty ClaimsFreight QuotesProduction PlanningTransportation Coordination

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Respond promptly and effectively to customer inquiries, including price quotations, order processing, change requests, warranty claims, and status updates
  • Troubleshoot customer issues by reviewing past inquiries, researching information, and collaborating with internal departments
  • Develop accurate and timely quotations using the quoting system
  • Maintain and update records for active orders, posting changes and managing scheduling adjustments
  • Act as the main point of contact between customers and internal departments for assigned text and graphic materials projects
  • Obtain documentation for order entry and coordinate with production planning and transportation
  • Keep customers informed about shipment details
  • Provide accurate freight quotes in coordination with transportation and sales teams
  • Assist credit and accounting with customer accounts, order entries, credit limits, and holds
  • Resolve product or service issues, determine root causes, identify solutions, and document cases in Salesforce
  • Perform additional job-related duties to support customer satisfaction and team goals

Requirements

What you’ll need
  • High school or equivalent required
  • Completion of an associate degree is preferred
  • 2-3 years of previous sales/customer service experience is strongly preferred
  • Experience with Microsoft Office products and ERP systems
  • Ability to maintain accurate records and perform basic mathematical operations
  • Ability to operate a personal or laptop computer, with emphasis on accurate 10-Key numeric typing
  • Mechanically inclined
  • Excellent written and oral communication skills
  • Ability to multi-task and function effectively in a shared office/call center setting
  • Must be able to speak, write and read English fluently
  • Ability to speak, write and read Spanish fluently is a plus
  • Ability to assist in the warehouse from time to time

Benefits

Comp & perks
  • 2 Medical Plan Options - Base HSA (High Deductible) and Buy-Up Medical Plans
  • Prescription (Rx) Insurance
  • Health Savings Account (HSA)
  • 2 Dental Plan Options - Base Dental and Buy-Up Dental Plans
  • Vision Insurance
  • Flexible Spending Accounts (FSA’s)
  • Health Care FSA
  • Dependent Care FSA
  • Company Paid Base Life Insurance
  • Company Paid Accident, Death & Dismemberment Insurance
  • Company Paid Business Travel Accident Insurance
  • Company Paid Disability Insurance
  • Short-Term Disability (STD) and Base Long-Term Disability (LTD) Insurance
  • Employee Assistance Program (EAP)
  • Voluntary Hospital, Accident & Critical Illness (Cancer) Insurance
  • 401(K) Retirement Plan with 50% Company Match
  • Voluntary Pet Insurance
  • Vacation and Personal/Sick Time
  • Paid Grandparent Leave
  • Paid Bonding Leave
  • Adoption Assistance
  • Education Assistance (Tuition Reimbursement)