Wastequip

Customer Support

• Respond to customer inquiries, including price quotations, order processing, change requests, warranty claims, and status updates
• Troubleshoot customer issues by reviewing past inquiries, researching information, and collaborating with internal departments
• Develop accurate and timely quotations using the quoting system
• Maintain and update active-order records, posting changes and managing scheduling adjustments
• Act as the main point of contact between customers and internal departments for assigned text and graphic materials projects
• Obtain documentation for order entry and coordinate with production planning and transportation
• Keep customers informed about shipment details
• Provide freight quotes in coordination with transportation and sales teams
• Assist credit and accounting with customer accounts, order entries, credit limits, and holds
• Resolve product or service issues, document cases in Salesforce, and identify root causes and solutions
• Perform additional job-related duties supporting customer satisfaction and team goals

Customer Service Representative

• Respond promptly and effectively to customer inquiries, including price quotations, order processing, change requests, warranty claims, and status updates
• Troubleshoot customer issues by reviewing past inquiries, researching information, and collaborating with internal departments
• Develop accurate and timely quotations using the quoting system
• Maintain and update records for active orders, posting changes and managing scheduling adjustments
• Act as the main point of contact between customers and internal departments for assigned text and graphic materials projects
• Obtain documentation for order entry and coordinate with production planning and transportation
• Keep customers informed about shipment details
• Provide accurate freight quotes in coordination with transportation and sales teams
• Assist credit and accounting with customer accounts, order entries, credit limits, and holds
• Resolve product or service issues, determine root causes, identify solutions, and document cases in Salesforce
• Perform additional job-related duties to support customer satisfaction and team goals