Customer Service Representative

Wastequip

. Respond to customer inquiries, including price quotations, order processing, change requests, warranty claims, and status updates .

Posted 9/21/2026full-timeLithia Springs • United StatesMid-LevelSenior💰 $26 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage inquiries, process orders, and provide accurate quotations. Proficient in maintaining records and collaborating with internal teams to ensure customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceSalesforce DocumentationMicrosoft Office ProficiencyERP Systems KnowledgeExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingQuotation DevelopmentRecord Maintenance10-Key Numeric TypingBasic Mathematical Operations

Soft Skills

Multi-TaskingCollaborationProblem Solving

Tools & Technologies

SalesforceMicrosoft OfficeERP Systems

Industry Keywords

Customer InquiriesWarranty ClaimsFreight QuotesProduction PlanningShared Office Setting

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Respond to customer inquiries, including price quotations, order processing, change requests, warranty claims, and status updates
Troubleshoot customer issues by reviewing past inquiries, researching information, and collaborating with internal departments
Develop accurate and timely quotations using the quoting system
Maintain and update active-order records, posting changes and managing scheduling adjustments
Act as the main point of contact between customers and internal departments for assigned text and graphic materials projects
Obtain documentation for order entry and coordinate with production planning and transportation
Keep customers informed about shipment details
Provide freight quotes in coordination with transportation and sales teams
Assist credit and accounting with customer accounts, order entries, credit limits, and holds
Resolve product or service issues, document cases in Salesforce, and identify root causes and solutions
Perform additional job-related duties supporting customer satisfaction and team goals

Requirements

What you’ll need

High school or equivalent required
Completion of an associate degree is preferred
2-3 years of previous sales/customer service experience is strongly preferred
Experience with Microsoft Office products and ERP systems
Ability to maintain accurate records and perform basic mathematical operations
Ability to operate a personal or laptop computer, with emphasis on accurate 10-Key numeric typing
Mechanically inclined
Excellent written and oral communication skills
Ability to multi-task and function effectively in a shared office/call center setting
Must be able to speak, write and read English fluently
Must be able to assist in the warehouse from time to time

Benefits

Comp & perks

2 Medical Plan Options - Base HSA (High Deductible) and Buy-Up Medical Plans
Prescription (Rx) Insurance
Health Savings Account (HSA)
2 Dental Plan Options - Base Dental and Buy-Up Dental Plans
Vision Insurance
Flexible Spending Accounts (FSA’s)
Health Care FSA
Dependent Care FSA
Company Paid Base Life Insurance
Company Paid Accident, Death & Dismemberment Insurance
Company Paid Business Travel Accident Insurance
Company Paid Disability Insurance
Short-Term Disability (STD) and Base Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
Voluntary Hospital, Accident & Critical Illness (Cancer) Insurance
401(K) Retirement Plan with 50% Company Match
Voluntary Pet Insurance
Vacation and Personal/Sick Time
Paid Grandparent Leave
Paid Bonding Leave
Adoption Assistance
Education Assistance (Tuition Reimbursement)