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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Product Operations and Management, with a strong focus on improving operational processes, establishing accountability, and translating data into actionable insights. Proficient in utilizing AI and automation tools to enhance workflows and decision-making in a fast-paced technology environment.
Highest-signal resume keywords
Product Operations ExperienceOperational Process ImprovementData Analysis and ReportingCross-Functional Stakeholder ManagementAI and Automation Tool Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Development LifecycleOperational Process DesignMetric DefinitionData InterpretationProduct PrioritizationResource AllocationOKR FrameworksProduct Portfolio PlanningSQLProduct Analytics
Soft Skills
Analytical CapabilitiesWritten and Verbal CommunicationProblem-SolvingInfluencing Without AuthorityFacilitation Skills
Tools & Technologies
HeapFigmaUserpilotNotionProductboardJiraConfluenceZapierMakeAI Workflows
Industry Keywords
SaaSTechnologyProduct ManagementStrategy and OperationsProgram Management
Tech Stack
Tools & technologiesSQLGo
About the role
Key responsibilities & impact- Own and continuously improve product operating rhythms, including quarterly and annual planning, roadmap reviews, OKR tracking, leadership reviews, and cross-functional forums.
- Establish accountability, decision-making processes, and follow-through mechanisms.
- Identify operational bottlenecks, unclear ownership, and process inefficiencies and implement scalable solutions.
- Develop product operations processes and governance frameworks.
- Build and maintain reporting systems covering product performance, roadmap progress, delivery effectiveness, and key product metrics.
- Establish metric definitions, improve data quality, and create reliable sources of truth.
- Translate product and operational data into actionable insights for leadership decisions.
- Support product prioritisation, investment, and resource allocation decisions.
- Translate business objectives into product priorities, measurable outcomes, and execution plans.
- Identify dependencies, competing priorities, and trade-offs across initiatives.
- Own and optimise the product organisation’s tool stack, including Heap, Figma, Userpilot, Notion, and Productboard.
- Implement AI-powered workflows for research synthesis, feedback analysis, reporting, documentation, and productivity.
- Build reusable AI workflows, prompt templates, and playbooks and drive adoption through training.
- Measure tooling and automation impact through adoption, time savings, efficiency, and output quality.
- Partner with Product, Engineering, Design, Data, and Go-to-Market teams on priorities, ownership, dependencies, and execution.
- Facilitate decisions, resolve trade-offs, and address cross-functional process gaps.
- Strengthen customer, GTM, and Product feedback loops.
- Coordinate product launch readiness and post-launch learning.
- Influence stakeholders and senior leaders without formal authority.
- Identify high-impact operational problems and drive solutions from concept through implementation.
- Assess and improve, automate, simplify, or discontinue processes.
- Establish success criteria and track operational outcomes.
- Help product teams reduce administrative work and deliver customer and business value.
Requirements
What you’ll need- 6+ years of relevant experience in Product Operations, Product Management, Strategy & Operations, Program Management, or a related role, ideally within a technology or SaaS environment.
- Strong understanding of the product development lifecycle, product planning, prioritisation, and modern product management practices.
- Demonstrated experience building, improving, and scaling operational processes across multiple teams.
- Strong analytical capabilities, including experience defining metrics, building reporting frameworks, interpreting data, and translating insights into business recommendations.
- Sound product and business judgement, with the ability to evaluate competing priorities, recognise trade-offs, and connect operational decisions to business outcomes.
- Proven ability to independently identify problems, structure solutions, and drive initiatives through to completion.
- Strong cross-functional stakeholder management skills, including the ability to challenge assumptions, resolve ambiguity, and influence senior stakeholders without direct authority.
- Hands-on experience using AI and automation tools to improve workflows, productivity, or decision-making.
- Familiarity with product and collaboration tools such as Jira, Notion, Confluence, Productboard, or similar platforms.
- Excellent written and verbal communication skills, with the ability to present complex information clearly and facilitate effective discussions.
- Comfort working in a fast-paced, high-growth environment where priorities evolve.
- Nice to have: Experience scaling Product Operations within a growing SaaS or technology organisation.
- Nice to have: Previous experience partnering directly with Heads of Product, Engineering leaders, or senior business stakeholders.
- Nice to have: Experience supporting product portfolio planning, resource allocation, or strategic prioritisation.
- Nice to have: Familiarity with SQL, product analytics platforms, or business intelligence tools.
- Nice to have: Experience implementing AI-assisted workflows using Claude, ChatGPT, Cursor, Glean, Notion AI, or similar tools.
- Nice to have: Experience with no-code or low-code automation tools such as Zapier, Make, or n8n.
- Nice to have: Experience designing reusable AI workflows, prompt libraries, or internal playbooks.
- Nice to have: Experience with OKR frameworks, product launch operations, or GTM coordination.