Client Success Manager

WATT Global Media

. Engage designated clients upon confirmation of booth application .

Posted 10/22/2026full-timeRockford • Illinois • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client engagement and account management within B-2-B environments, ensuring successful event participation and client satisfaction through proactive communication and organizational skills.

Highest-signal resume keywords

Client EngagementAccount ManagementEvent OperationsCRM ProficiencyOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client SuccessEvent MarketingPortfolio ManagementCommercial AwarenessActionable Briefing Notes

Soft Skills

Trust BuildingClear CommunicationSound JudgmentReliable Follow-ThroughEscalation Judgment

Tools & Technologies

CRM PlatformsMicrosoft PowerPointMicrosoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft TeamsZoomTrelloViva EngagePaylocity

Industry Keywords

B-2-B EventsExhibitionsTrade MediaSponsorshipsClient Outcomes

About the role

Key responsibilities & impact

Engage designated clients upon confirmation of booth application
Review purchased packages, preparation requirements and success tools
Set timelines and expectations so clients arrive at events prepared
Support clients, especially first-time exhibitors, from confirmation through the event
Maintain proactive, consistent client communication and anticipate potential issues
Identify missed deliverables, logistics confusion and underutilized purchases
Coordinate with WATT Global Media teams to resolve issues before events
Conduct structured review conversations toward the end of each client activation
Understand client outcomes, challenges and objectives for the following year
Identify exhibit space and Petfood Forum sponsorship solutions aligned with client objectives
Document client insights and brief account managers for renewal conversations
Ensure new clients are onboarded on time and prepared for the event
Complete end-of-cycle reviews for all clients before the event closes
Work with sales managers on upselling and closing

Requirements

What you’ll need

Two to three years of experience in a client-facing role such as account management, client success or event operations in a B-2-B environment
Experience working in or around B-2-B events, exhibitions or trade media strongly preferred
Bachelor of Science or Bachelor of Arts degree with emphasis in Business, Advertising, Event Marketing, Sponsorships and measurement of best client outcomes
Ability to build trust and rapport quickly with new and established clients
Strong organizational and portfolio-management skills
Commercial awareness sufficient to understand client purchases, evaluate client value and recognize dissatisfaction or disengagement
Ability to translate client feedback into concise, actionable briefing notes
Proficiency using CRM platforms
Clear written and verbal communication skills, sound judgment, reliable follow-through and escalation judgment
Ability to work effectively across Sales, Event Operations, Event Production and Event Marketing
Proficiency in Microsoft PowerPoint, Excel, Word, Outlook, Microsoft Teams, Zoom, CRM platforms, Trello, Viva Engage, Paylocity, BambooHR and other required programs
Proficiency in AI tools such as ChatGPT, Claude and Gemini
Ability to communicate face-to-face, by telephone, voice, email or letter/memo
Ability to sit, stand, bend and stoop
Ability to support approximately 20% domestic travel

Benefits

Comp & perks

Results-Only Work Environment (ROWE)
Works from home office
Access to up-to-date technology and equipment
Reasonable accommodations may be made for individuals with disabilities
Approximately 20% domestic travel to support event efforts and work with sales managers for upselling and closing