Client Success Manager

WAVE Corporation

. Drive continued adoption across modules, locations and workflows after go-live, including Voice, Clinical Intake, Reschedule Assist and Payments .

Posted 10/9/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving client adoption and measurable outcomes in a healthcare SaaS environment, leveraging strong business acumen and analytical skills to translate data into actionable insights. Proficient in managing enterprise and multi-location accounts while maintaining compliance with HIPAA regulations.

Highest-signal resume keywords

Customer Success ManagementHealthcare SaaS ExperienceSalesforce ProficiencyExecutive-Level PresentationsEMR and PM System Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Adoption StrategiesData AnalysisPerformance Dashboard DevelopmentAccount Health ManagementExpansion Opportunity Identification

Soft Skills

Strong Communication SkillsSelf-DirectedOrganizational SkillsRelationship BuildingTact in High-Pressure Situations

Tools & Technologies

SalesforceAI-Enabled Tools

Industry Keywords

HIPAA CompliancePatient Intake ProcessRevenue Cycle WorkflowsClient-Facing RoleMulti-Location Account Management

About the role

Key responsibilities & impact

Drive continued adoption across modules, locations and workflows after go-live, including Voice, Clinical Intake, Reschedule Assist and Payments
Develop and follow success plans tied to client objectives and Clearwave benchmarks
Serve as trusted partner for a book of 30 to 40 clients
Build relationships with practice administrators, executives, operations and revenue cycle leaders, front office teams and IT
Build and present performance dashboards and business reviews translating portal data into business value
Maintain account health scores and investigate meaningful drops
Flag at-risk accounts early and coordinate with Account Management when clients evaluate competitors
Grow to manage enterprise and multi-location accounts within the first year, including enterprise rollups
Understand how each client’s EMR and PM System environment shapes workflows and results
Identify and qualify expansion opportunities and hand them to Account Management or Sales with context
Provide usage and outcome insight ahead of renewals
Advocate for clients across Implementation, Support, Product, Sales and Marketing
Bring the voice of the client to Product and partner with Marketing on references, case studies and webinars
Use AI-enabled tools to prepare for client calls and analyze performance
Handle client data in line with HIPAA and Clearwave’s PHI policy
Maintain accurate Salesforce and health score data

Requirements

What you’ll need

Minimum of two (2) years in a Customer Success Manager role, or 5+ years in a related client-facing SaaS role
Proven record of driving post-sale adoption and measurable client outcomes
Healthcare SaaS experience strongly preferred
Strong business acumen
Experience with or demonstrated aptitude for executive-level presentations
Analytical comfort turning data into a clear story
Salesforce experience is a plus
Strong communication skills, with poise and tact in high-pressure situations
Self-directed and organized in a remote, team-based environment
Willingness to travel 10% to 25%
Bachelor’s degree from an accredited 4-year college or university, or equivalent experience
5+ years of healthcare experience with strong knowledge of the patient intake and patient access process preferred
Familiarity with EMR and PM System platforms, revenue cycle workflows, and HIPAA preferred
Experience with enterprise or multi-location clients preferred