WAVE Corporation

Implementation Specialist

• Own end-to-end delivery of large and enterprise implementations, often multi-site or multi-specialty, from contract signature through go-live and transition to Support
• Plan scope, timeline and resources, and actively manage risks, dependencies and escalations
• Serve as the primary technical point of contact for client project teams and their IT staff
• Lead discovery sessions to document scheduling, registration and eligibility verification workflows
• Map current-state processes to the Clearwave platform and design future-state solutions
• Define, document and secure client sign-off on business and technical requirements
• Build and review complex configurations, SQL, data mappings and integration logic
• Partner with client IT teams, PM System and EHR vendors on interfaces and data exchange
• Own testing strategy, including test plans, UAT and data validation, and lead go-live readiness
• Act as escalation point for difficult technical issues during implementation and hypercare
• Build trusted relationships with client stakeholders from front-desk leads to executives
• Communicate status, risks and trade-offs to clients, Clearwave leadership and Customer Success
• Own client satisfaction through implementation and handoff of a stable, well-documented client to Support and Customer Success
• Mentor and train Implementation Engineers through configuration reviews, pairing and onboarding
• Lead team initiatives and improve implementation methodology, tooling, templates and playbooks
• Bring field insight to Product and Engineering to shape the roadmap and reduce future implementation effort
• Maintain reusable project deliverables and documentation
• Contribute to company initiatives

Senior Implementation Engineer