Assistant General Manager

Wawa, Inc.

. Ensure every customer leaves satisfied by gathering feedback and solving problems .

Posted 9/23/2026full-timeUnited StatesMid-LevelSenior💰 $25 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing customer service operations, focusing on team development, performance management, and operational efficiency. Proven ability to implement change and drive results through effective execution and communication.

Highest-signal resume keywords

Leadership ExperienceStore Operations ManagementPerformance ManagementCustomer SatisfactionTraining and Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

StaffingSchedulingExpense ControlSales BuildingProblem Solving

Soft Skills

Excellent CommunicationRelationship BuildingInterpersonal Skills

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Food ServiceRetailOperational StandardsTeam DevelopmentBusiness Performance

About the role

Key responsibilities & impact

Ensure every customer leaves satisfied by gathering feedback and solving problems
Execute quality and engaging training for Customer Service Associates to meet Wawa safety, quality, and operational standards
Support hiring, onboarding, coaching, recognizing, and motivating the team
Coordinate schedules and daily tasks to keep operations running efficiently
Monitor store performance, review reports, manage shrink, and identify improvement opportunities
Monitor trends and collaborate with peers to develop action plans that drive optimal results
Oversee daily operations, team development, business performance, and profitability

Requirements

What you’ll need

High School Diploma or GED equivalent
Flexible availability to work various shifts, including weekends and holidays, to meet business needs
Proven leadership experience, ideally in food service or retail environments is a plus
Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control
Ability to implement change and drive results through effective execution
Excellent communication, relationship building and interpersonal skills

Benefits

Comp & perks

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
ESOP (Employee Stock Ownership Plan)
401(k) + matching
Education Assistance Program
Store discounts
Paid time off
Paid parental leave
Additional benefit and wellness programs
Monthly bonus incentives