Partner Success Manager

Waymark

. Strengthen relationships with MCO and health system partners by learning stakeholder needs, proposing solutions, and ensuring execution of commitments.

Posted 10/22/2026full-timeRemote • United StatesSeniorLead💰 $82,000 - $137,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management, project management, and stakeholder engagement within healthcare services. Proven ability to drive partner success through strategic initiatives, data analysis, and effective communication.

Highest-signal resume keywords

Account ManagementProject ManagementData AnalysisStakeholder EngagementHealthcare Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data-Driven PresentationsPerformance ReportingAccount Strategy DevelopmentRisk IdentificationIssue Resolution

Soft Skills

Creative Problem SolvingExceptional CommunicationCustomer-Focused MindsetSelf-MotivatedFlexible and Adaptable

Tools & Technologies

Performance Management SystemsReporting Tools

Industry Keywords

Healthcare TechnologyCustomer SuccessConsultingOperationsUnderserved Populations

About the role

Key responsibilities & impact

Strengthen relationships with MCO and health system partners by learning stakeholder needs, proposing solutions, and ensuring execution of commitments.
Independently own smaller accounts and serve as the day-to-day lead for partner meetings, relationship management, issue resolution, and reporting.
Collaborate with Operations, Clinical, and other Waymark teams to action partner priorities and capture success stories.
Monitor account performance, identify risks and opportunities, and coordinate execution across internal teams.
Develop account strategies supporting retention, growth, and partner outcomes.
Prepare executive-ready materials communicating Waymark’s performance and impact.
Track and action partner requests from Joint Operating Committees and create additional performance reports.
Improve systems, processes, and tools enabling effective account management at scale.
Drive cross-functional strategic initiatives and manage cross-market Partner Success meetings.
Bring partner feedback to internal teams to inform initiatives and product development.
Lead initiatives improving partner performance, scalability, and partner experience, delivering measurable outcomes.
Report to the VP of Partner Success.

Requirements

What you’ll need

7 years of experience that includes roles in consulting, customer success, account management, operations, and/or project management, including experience within healthcare services or health technology.
Strong project management and creative problem solving experience, with a proactive, detail-oriented, and customer-focused mindset.
Demonstrated ability to influence cross-functional stakeholders internally and externally and drive outcomes without direct authority.
Experience collecting and analyzing data, and making data-driven presentations.
Exceptional written and verbal communication skills.
Self-motivated and eager to thrive in a fast-paced environment, with a track record of meeting or exceeding customer satisfaction, retention, and expansion goals.
Flexible and adaptable to the changing needs of a fast growing start up.
Deep commitment to improving healthcare for underserved populations.
Offer of employment is contingent upon successful completion of a background check.

Benefits

Comp & perks

Stock Options: Opportunity to invest in the company’s growth.
Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.
Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.
Life Insurance: Basic life insurance to give you peace of mind.
Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays.
Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.
Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule.
Commuter Benefits: Convenient options to support your commute needs.
Professional Development Stipend: A dedicated stipend supports professional development and growth.