Pharmacy Technician

Waymark

. Provide virtual, primarily telephonic, support for Medicaid patients .

Posted 10/28/2026full-timeRemote • Ohio • United StatesJuniorMid-Level💰 $22 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing telephonic support for Medicaid patients, coordinating medication needs, and collaborating with multidisciplinary teams. Proficient in navigating EMRs and multiple computer systems while maintaining a detail-oriented and customer service-focused approach.

Highest-signal resume keywords

Ohio State Pharmacy Technician LicensePTCB CPhT CertificationExperience in Outpatient CareMedication Access CoordinationStrong Interpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medication Prior AuthorizationsFormulary ChangesDrug Utilization ActivitiesHEDIS GapsProcess ImprovementEMR DocumentationTelephonic OutreachPatient EngagementProblem-SolvingDetail-Oriented

Soft Skills

Customer Service OrientationEffective CollaborationMotivated Problem-SolvingInterpersonal CommunicationProactive Engagement

Tools & Technologies

SpreadsheetsEMRsTelehealth ModalitiesSMS CommunicationVideo Telehealth

Certifications & Qualifications

Ohio State Pharmacy Technician LicensePTCB CPhT Certification

Industry Keywords

MedicaidManaged CareOutpatient SettingsUnderserved PopulationsQuality Improvement Initiatives

About the role

Key responsibilities & impact

Provide virtual, primarily telephonic, support for Medicaid patients
Partner with Waymark pharmacists to help patients access medications, address medication non-adherence barriers, access durable medical equipment, and elevate prescription needs to providers
Interact with patients through SMS, phone, and app-free video telehealth modalities
Coordinate patient medication needs with community health workers, care coordinators, and therapists
Perform telephonic and SMS outreach to patients, providers, and pharmacies regarding medication access, non-adherence, drug utilization activities, and HEDIS gaps
Coordinate with external healthcare providers and Waymark care team colleagues to provide timely medication information and facilitate medication access
Answer, resolve, and triage inbound pharmacy inquiries
Assist with medication prior authorizations, formulary changes, side effects, and therapeutic substitutions
Obtain and document medication information and verify eligibility, formulary, benefits, and allergy information
Provide accurate and timely documentation to meet productivity and quality metrics
Identify trends, resolve problems, recommend improvements, and implement process changes in an evolving startup environment
Report to the Clinical Pharmacist Lead in Ohio

Requirements

What you’ll need

Current Ohio State Pharmacy Technician License in good standing
PTCB CPhT Certification
2 or more years of experience working in outpatient, primary care, clinic-based, or managed care settings
Experience with and commitment to improving healthcare for underserved populations
Ability to collaborate and communicate effectively in a multidisciplinary team setting
Strong interpersonal communication skills and comfort proactively engaging patients, on-site clinicians, payors, and pharmacies by telephone
Detail-oriented, customer service-oriented mindset and motivated problem-solving ability
Ability to navigate multiple computer systems proficiently, including spreadsheets and EMRs
Must reside within the state of Ohio
Offer of employment contingent upon successful completion of a background check
Preferred: 3 or more years of relevant experience
Preferred: Experience working in a call center handling pharmacy-related customer service requests
Preferred: Experience navigating Ohio Medicaid prescription benefits for Medicaid and dual-eligible patients
Preferred: Experience with lean process improvement or other quality improvement initiatives and developing and implementing operational workflows
Preferred: Experience with EMR documentation

Benefits

Comp & perks

Stock options
Work-from-home stipend for the first year to help set up a home office
Performance-based incentive program
Medical, vision, and dental coverage
Basic life insurance
20 vacation days accrued over the year
11 paid holidays
16 weeks of paid leave for birthing parents after six months of employment
8 weeks of bonding leave for non-birthing parents
401(k) plan with a company contribution, subject to a vesting schedule
Commuter benefits
Professional development stipend